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Customer Complaint Management

According to Metric Stream, complaint management is the process of how organizations handle, manage, respond to and report customer complaints. Systems are put into place to track and trend the data that is captured by complaint management processes.

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Customer Complaint Management

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  1. Customer Complaint Management

  2. Introduction: • According to Metric Stream, complaint management is the process of how organizations handle, manage, respond to and report customer complaints. Systems are put into place to track and trend the data that is captured by complaint management processes.

  3. The organizations are established on the objective of delivering the best service and product to the customer. However, because of some issues, miss understating of the need of the customer or the defect in manufacture the faulty service or product is delivered to the customer. • Working on the customer complains is also one of the ways of making them satisfied and maintaining the customer value. Customer complain model is designed with the approach of fast and effective way of resolving the complains.

  4. Notable Features • Centralized location for organization to report complaints. • System where complaint will be sorted by Customer Assurance team. • System where Complaint will be investigated and will be resolved by handling team. • Reviewing resolved complaint by Product Sales Manager and system has ability to reject the request, so again handling team will work on resolving logged complaint. • Generating different reports based on different parameters like Month wise, customer wise, product wise  etc. • Supported on All browsers • For More Info >> Click Here

  5. Leo TechnoSoftSnapshot • Overview • Global partner product development provider with delivery centers in Los Angeles, Chicago and India(Offshore). • Specializes in Cloud, SaaS and Enterprise Product Engineering for Startups, Entrepreneurs, ISV(SME). Valueoffering Industries • Technology • Healthcare/LifeSciences • Finance • Retail • Manufacturing • RealEstate • Partnered ProductDevelopment • Technical, Operation and Sales Management • Expertise SaaS & Cloudsolutions • Customer RelationshipManagement • Sales andMarketing • VC Connections andrelationships www.leotechnosoft.net 11

  6. OURPRESENCE • Adequate infrastructure to scale up at the drop of ahat • Backend Data Center / Infrastructure setup • Global Offices to support 24x7 ClientOperations • For more information email us atenquiry@leosys.net. www.leotechnosoft.net

  7. THANKYOU 13

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