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McMaster University Library Exponential Change in Traditional Organizations

McMaster University Library Exponential Change in Traditional Organizations. New to McMaster 20+ years experience Public/academic libraries Grant initiatives involving archives, museums and others Systems background Last position: Wayne State University, Detroit. Introduction.

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McMaster University Library Exponential Change in Traditional Organizations

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  1. McMaster University LibraryExponential Change in Traditional Organizations

  2. New to McMaster 20+ years experience Public/academic libraries Grant initiatives involving archives, museums and others Systems background Last position: Wayne State University, Detroit Introduction

  3. Member: Gamer Generation • Tauren (Horde Faction) • Hunter Class • Currently Level 70 and enjoying the Burning Crusade • Born: 20-Sep-2006

  4. The beginning of the story…

  5. July 2006 • University Librarian at McMaster University • Top 200 Universities worldwide • Canada’s most research intensive • Recognized as “Canada’s most innovative” • Problem-based learning

  6. Why did I choose to come to Canada?

  7. Challenges

  8. McMaster University Library • Challenges • Library in state of decline • 1991: Ranked 86th among ARL • 2006: Ranked 109th

  9. Lowest funded medical-doctoral library in Canada Lowest # of librarians in ARL Lowest #FTE in ARL Unionized environment Length of service App. 40% staff in “back office” 10-15% of staff on LTD Challenges

  10. The kick in the teeth • 8 weeks after I started: • Provost left • $20m structural deficit • Freeze vacancies • Across the board cuts

  11. State of transition • Three Provosts (one interim) • Two VPs Research • Two Deans of Humanities • Interim Dean of Engineering • Interim Dean of Graduate Studies

  12. My first 18 months Period of change…..(details forthcoming)

  13. Where we are…. • Budget • Library acquisitions exempted from campus-wide budget cuts • $630,000 base budget increase • $600,000 one-time budget reallocation • Two capital campaign items • $6m “Innovative Learning” • $4m “Learning Commons @ Thode” • $1.2m in donations this year

  14. Where are we now…. • Created 7 new librarian positions • Gaming Librarian • Marketing/Communications/Outreach • Teaching and Learning • Digital strategist • Digital technologist • E-resources • Archivist/Librarian • Two new positions on the way • Data/GIS Librarian • Scholarly Communications Librarian

  15. Where are we now… • Inherited Classroom Audio Visual Services • Staff of 10 • Budget of $1m • Responsible for all classroom technologies • Opportunity to integrate instructional technologies, academic resources, and support services

  16. Campus News

  17. Local News (The Spec) Note: they read my blog!

  18. National News (CBC, G&M)

  19. National Television (Canada AM)

  20. One week: PR hat trick University Affairs G&M The Spec

  21. Awards • Learning Commons: two significant awards: • Rudy Heinzl award • PMI award

  22. Late breaking news • Recipient 2008 ACRL Excellence in Academic Libraries Award • Sponsored by Blackwell Book Services • Previous recipients include: • Cornell • Virginia • Arizona • Georgia Institute of Technology • Others

  23. Most importantly • Co-chair of the Provost’s Task Force on Teaching and Learning • Identifying SWOT on our campus • Recommendations to Provost • Potential campus-wide impact on teaching and learning

  24. How did we get here?

  25. “The Change Agent’s Handbook” Full disclosure: a little reverse engineering!

  26. 1. Clarify the mission, vision, and reasons for change

  27. A new message, bold vision, get attention Do not fear to be eccentric in opinion, for every opinion now accepted was once eccentric.

  28. Today’s learner • Intuitively visual communicators • Easily move between virtual and physical • Learn through discovery • Respond quickly • Able to shift easily • Diana Oblinger

  29. Vision and Mission VisionMcMaster University Library will be recognized as Canada's most innovative, user-centred, academic library.

  30. Vision and Mission MissionThe University Library advances teaching, learning and research at McMaster by: • teaching students to be successful, ethical information seekers • facilitating access to information resources • providing welcoming spaces for intellectual discovery • promoting the innovative adoption of emerging learning technologies

  31. 2. Establish the roles, responsibilities, and structure to support change

  32. Transformation Team

  33. Transforming our organization • Stopped doing what we didn’t need to do: • Eliminated copy cataloging as a function • 8 voluntary separation packages; • 6 months pay • $300,000 salary savings • 9 new positions created • 7 new librarians • New positions=new functions

  34. Reassignments • Metatadata librarian • User Experience Librarian • Director of Liaison Program • Director of Assessment • Development officer • Clerical support: • Digitization • maps • e-reserves • tiered reference

  35. Seven new librarians in one year! • Digital Strategies Librarian (Nick Ruest) • Digital Technologies Librarian (John Fink) • Teaching and Learning Librarian (Karen Nicholson) • Marketing, Outreach, Communications Librarian (Catherine Baird) • Immersive Learning/Gaming Librarian (Shawn McCann) • E-Resources Librarian (Janice Adlington) • Archivist Librarian (Rick Stapleton)

  36. 3. Develop the required leadership team capability

  37. Informed ourselves: guest speakers • Faculty: Dr. Brian Detlor (Business), Dr. Claude Eilers (Classics) and Dr. Geoffrey Rockewell (Multimedia) • Mike Ridley (Guelph) • Perry Willett (UofM) • Alane Wilson (OCLC) • Michael Stephens (tametheweb) • Joan Lippincott (CNI), • John Shank (blendedlibrarian.org)

  38. Retraining: Learning 2.0 @ Mac

  39. Learning 2.0 @ McMaster • 12 week program • use freely available online tools • Blogger • Wordpress • Bloglines • Del.icio.us • Flickr • Firefox and plugins

  40. Investment in staff • Significant increase in funding allocated to training and development • ALA • CLA • OLA • EDUCAUSE • CNI • Many, many more

  41. 4. Assess the current situation

  42. Assessment • LibQUAL • SAILS

  43. Determine the key strategies for achieving the change

  44. Transformation: Four themes • Transforming ourselves • Transforming our resources • Transforming our services • Transforming our facilities

  45. 5. Develop implementation plans Implement and monitor progress

  46. Seven new librarians • Digital Strategies Librarian (Nick Ruest) • Digital Technologies Librarian (John Fink) • Immersive Learning/Gaming Librarian (Shawn McCann) • Teaching and Learning Librarian (Karen Nicholson) • Marketing, Outreach, Communications Librarian (Catherine Baird) • E-Resources Librarian (Janice Adlington) • Archivist Librarian (Rick Stapleton)

  47. First in Canada: Reference service in Second Life

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