Our emotional response to economic crisis: Will you thrive or survive?

1. Our emotional response to economic crisis: Will you thrive or survive? Sarah Speers JCA Occupational Psychologists sarah@jca.eu.com

2. Content • Where do emotions come from? • Thrive or Survive? • Do you Thrive or Survive? • Attitudes • Feelings • Actions • Surviving at a team and organisational level • Questions

3. A people development business enabling clients to get the best out of people in a sustainable way

4. ‘ie’ where do emotions come from? A ctivator P attern match E motion T hought

5. Thrive or Survive?

6. 6

7. Do you THRIVE or just SURVIVE?

8. JCA Framework

9. Survival mode at an ‘attitudinal’ level How easily do you fall out of each box?

10. the four life positions I AM NOT OK I AM OK YOU ARE OK Submissive Healthy Stuck Critical YOU ARE NOT OK

11. Survival mode at a ‘feeling’ level How much do we own up to ourselves and others?

12. Openness • When you are not open you: • Alter the story • Are guarded and hidden • Talk at a task/superficial level • (ignore or avoid emotions) • Unaware or unreceptive • When you are open you: • Speak your truth • Acknowledge and • express feelings and • emotions • Share how you are in • the moment • Consider the possibility • ‘if only 1% were true’

13. Survival mode at an ‘actions’ level How self-responsible are we?

14. Choice • When you are not exercising • choice you: • Blame others or circumstances • Are ambivalent • Are rigid or close minded • (defensive) • Dismiss (e.g. ‘this is not me’) • When you are exercising choice you: • Accept accountability • Feel empowered • See your options and are • open to change • Choose to be open and • seek to understand

15. JCA Framework

16. Survival mode at a team and organisational level

17. We are Not OK Compromise Lack of confidence Abdication Lack of decision making We are OK They are OK Olympic teams SAS team F1 team Round world yacht crews They are not OK Go through motions Lacks energy No aim or goals Committee meetings Conflict between dept Sales people within team Hungry birds syndrome Blame, cover back culture Different agendas Set up rival co’s Life Positions Self regard Other regard

18. I am Not OK Submissive (Helping professions, NHS, Teaching. Undersupported, low recognition ) I am OK You are OK Healthy (Company is positive, energy, values customers, staff etc) You are not OK Hopeless (e.g. CSA, declining industries, resigned, survival mode) Critical (Culture of blame, unethical, disrespect, burnout, lie to customers, short termist e.g. sales) Life Positions Self value Valuing others

19. Energetic Alive Participation Adult Self determined Freedom Honest Self aware Openness Significant Recognition Acknowledging Empowerment Competent Cooperative Friendly Humanity Likeable in the organisation Individuals feel: Relationships are: Organisation’s culture is:

20. "It is the really inspirational Leaders who stand out in a crisis...emotional intelligence is a big plus in hard times" Sir John Egan (2002), past CEO of Jaguar & BAA Writing in the Director

21. Our emotional response to economic crisis: Will you thrive or survive? Sarah Speers JCA Occupational Psychologists sarah@jca.eu.com