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Randy Diddel A+ Certified Technician Apple Certified Associate-Mac Integration OS X ITIL Foundations v3 Mac Team Tec

Office of Workstation Management. Randy Diddel A+ Certified Technician Apple Certified Associate-Mac Integration OS X ITIL Foundations v3 Mac Team Technical Support Analyst II UNM IT Workstation Management rdiddel@unm.edu 505.277.8098. Apple and Office of Workstation Management.

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Randy Diddel A+ Certified Technician Apple Certified Associate-Mac Integration OS X ITIL Foundations v3 Mac Team Tec

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  1. Office of Workstation Management Randy Diddel A+ Certified Technician Apple Certified Associate-Mac Integration OS X ITIL Foundations v3 Mac Team Technical Support Analyst II UNM IT Workstation Management rdiddel@unm.edu 505.277.8098

  2. Apple and Office of Workstation Management • UNM IT now has management and deployment tools on par with the PC environment • JAMF/Casper Suite • Managed Symantec Endpoint Protection • Microsoft OneDrive

  3. To install Mavericks, you need one of these Macs: iMac (Mid-2007 or later) MacBook (13-inch Aluminum, Late 2008), (13-inch, Early 2009 or later) MacBook Pro (13-inch, Mid-2009 or later), MacBook Pro (15-inch or 17-inch, Mid/Late 2007 or later) MacBook Air (Late 2008 or later) Mac mini (Early 2009 or later) Mac Pro (Early 2008 or later) Xserve (Early 2009) Your Mac also needs: OS X Mountain Lion, Lion, or Snow Leopard v10.6.8 already installed 2 GB or more of memory 8 GB or more of available space

  4. Suite of tools • Composer: Custom packages, pre configured and ready to run. • Distribution can be delivered through a Self Service tool or during the imaging process. • Easy to deploy software like Adobe CS, OS X updates, Microsoft Office • Installation packages are able to be deployed as .pkg, .dmg, and .mpkg

  5. Casper: Imaging via network or “Target Mode.” • “Thin Imaging” creates lightweight images-current UNM Staff base image is under 10GB • “Target Mode” is a 1-1 solution via Thunderbolt connection • Select additional software and driver packages by selecting it at image time • Capability to bind to Microsoft Active Directory during image rollout • Allowed WSM to help Classroom Technologies to migrate 100% of all POD Macs to OS X Mavericks

  6. Advanced workstation management via the Admin Console • Gives us the potential to manage software licensing and hardware inventory through policies • Patch management coupled with Apple Software Update Servers • The Casper Admin is where a technician can add and manage packages, scripts, printers, and Dock items. • Composer • Allows you to create configurations (images) using these items and replicate files to distribution points • Disk Encryption via File Vault

  7. Macintosh Operating System Requirements Mac OS X 10.7, 10.8, 10.9 (Mavericks) Mac OS X Server 10.7, 10.8, 10.9 (Mavericks)

  8. http://it.unm.edu/download/index.html

  9. Microsoft OneDrive launches June 30th, 2014 • 1TB storage Coming soon • PC client is here already • Mac Client coming later this year

  10. Thank you!

  11. Managing Windows Deployments • Hardware • OS Deployments • Management Tools

  12. Hardware Dell LoboMart Configurations Long lifecycle Standard hardware components Easy upgrades Less surprises

  13. Windows Images • Deployments • Standard Windows Campus Base Image • Windows 8.1 Update 1 64-bit • Windows 7 64-bit • Windows 7 32-bit • Custom Images • Computer Labs • Kiosk computers • Departmental Requests

  14. Campus Base Images • Pre-Installed Software: • -Adobe AIR • -Adobe Reader • -Adobe Flash Player • -Adobe Shockwave Player • -Java • -Internet Explorer 10/11 • -Microsoft Office 2013 32-bit • -Novell Messenger • -Silverlight Player • -Safe Connect • -Symantec Endpoint Protection

  15. Campus Base Images • Available to any UNM Department. • Readily deployable. • Access to common UNM Enterprise Applications • Consistency for users and IT Administrators.

  16. OS Deployments • Free Deployment Tools • -WAIK – Windows Automated Installation Kit for Windows 7 • -ADK – Windows Assessment and Deployment Toolkit for Windows 8/8.1 • -WinPE Pre-boot Environment • -DISM – Deployment Imaging Servicing and Management • -Windows System Image Manager • -MDT – Microsoft Deployment Toolkit

  17. OS Deployments and Management • Paid Deployment and Management Tools • Microsoft System Center Configuration Manager (SCCM) • Operating System Deployment • Application Deployment • Software Updates • Inventory and Monitoring

  18. OS Deployments and Management • Operating System Deployment • Automated Imaging • User-Initiated Imaging • USMT

  19. OS Deployments and Management • Application Deployment

  20. OS Deployments and Management • Application Deployment

  21. Management Tools • Active Directory Group Policy • Consistent settings across workstations. • Easily deploy printers. • New Windows 8 and 8.1 Group Policies • Around 400 new policies.

  22. Management Tools • Managed Antivirus Tool • Symantec Endpoint Protection Manager • Custom packages • Custom policies • Automated reporting • Consistency in client policy

  23. Questions?

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