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STLD SAP Go – Live

STLD SAP Go – Live. The good, the bad & the ugly…. BA-CBG 19th Nov 08. What we are attempting to do Why did we do it at this time? Issues that arose Where are we up to? Wesley Owen Impact on the CBC market. What we are attempting to do. Replacing a 20 year old IT infrastructure

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STLD SAP Go – Live

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  1. STLD SAP Go – Live The good, the bad & the ugly….

  2. BA-CBG 19th Nov 08 • What we are attempting to do • Why did we do it at this time? • Issues that arose • Where are we up to? • Wesley Owen • Impact on the CBC market

  3. What we are attempting to do • Replacing a 20 year old IT infrastructure • Pre EPOS • Pre Internet • Pre Onix • New Medias ….Changing a business,not just the IT system

  4. Why did we do it at this time? • 2 year project • Original projection plan was for summer 2008 • Reforecast for August 08 • Last minute delays meant Oct • If delayed to early 09, we would lose the specialists • Scale of business change issues couldn’t have been predicted. …Simply not an option to delay

  5. What happened at Go-Live • Closed for 4 days • Data Migration • System came on online as planned • First few days fairly smooth • Problems arose with replenishment • Undertook Business process review • Meant backlog & issues grew to today’s situation

  6. Issues that arose • Delay in orders being sent out • Incorrect or no invoicing • Fill rate reduced

  7. Typical Issue Pattern – Systems Implementation

  8. Where are we up to? • SAP now is running the warehouse system totally (i.e. there’s no going back!) • Though the majority of SAP processes are running well, but there are still some issues, but they aren’t insurmountable, they need time and resources. • There are still issues with deliveries, some IT, some business process, some purely human error due to a new system.

  9. Where are we up to? • There is a backlog of orders, both new and incomplete. Priority is being given to older orders. • There are ongoing issues with organising replenishment from bulk to picking bins. • The warehouse are working nearly 24 hours a day and all weekend. • This situation isn’t over yet, • But improving each day

  10. Wesley Owen • Stopped stock orders on Oct 23rd • Started placing orders on Mon 3rd Nov • 75% of WO stock comes from Carlisle • Picking in strict date order • Our stores are suffering

  11. Impact on the CBC market • We recognise the problems • We are truly sorry • We are working as hard as possible • We are focussing all energy on getting back to normal service • We will look at ways to say thank you for your support

  12. Questions??

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