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SURF Quality Guard (SURFopzichter)

SURF Quality Guard (SURFopzichter). TF-MSP Meeting Rome 4 February 2010. Background of SURF Quality Guard. Relevant trends for NREN’s 1: institutes will use more cloud services for their primary processes (e.g. e-mail, Sharepoint).

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SURF Quality Guard (SURFopzichter)

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  1. SURF Quality Guard (SURFopzichter) TF-MSP Meeting Rome 4 February 2010

  2. Background of SURF Quality Guard Relevant trends for NREN’s 1: institutes will use more cloud services for their primary processes (e.g. e-mail, Sharepoint). 2: institutes will deliver more and more services outside the campus (to home workers, part time students, other institutes and so on) Availability of these services is responsibility of IT department. Hence: • Institute struggles with question “how to manage”? • Aggregation of demand: SURF Quality Guard

  3. Headlines SURF Quality Guard (QG) The main features of SURF Quality Guard are: • QG guards quality of services in real time on 24/7 basis (local and remote (3rd party) services) • From “neutral” and independent point • Measurement of Quality can be fine-tuned • QG sends alerts by SMS and/or e-mail • QG is very easy to use and configure • QG is able to build SLA reports Furthermore: • QG creates “quality-awareness”

  4. SURFnet Internet SURF Quality Guard architecture SURF Quality Guard Institute

  5. @FOOTER@ Screenshots: 1) RT-Guard

  6. Screenshots: 2) configure

  7. Screenshots: 3) report

  8. @FOOTER@ SURF QG in a nutshell Features: • Central at SURFnet, no seperate environment at institutes: saves costs • Measured from within the SURFnet domain, not the local domain • Flexible: It’s easy to build new guarding scripts and to fine-tune it. • Engine: Nagios, widely used, open source tool (www.nagios.org) • Scalable: every institute has it’s own ‘instance’ within the same machines • Notification per SMS and/or email • Easy to configure by the web interface (single sign on w/o services) • Ability to create SLS reports • Option to create dependencies • Not meant/suitable for detailed monitoring (e.g. processor load, disk space etc)

  9. @FOOTER@ Roadmap • Gather (further) demands of users • Develop new guard-scripts • Improve reporting • Improve user experience • Improve availability (redundancy) of the platform Open for discussion: - Further development in cooperation with NRENs? • NREN’s interested in acquiring this service from SURFnet?

  10. More information: Maurice van den Akker Maurice.vandenAkker@SURFnet.nl

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