1 / 16

This Is the Way It Was

Learn about the challenges, solutions, and outcomes of achieving ISO 9001:2015 certification at the St. Louis Conference on Nov. 3, 2016. Discover how the company improved consistency, product performance, and customer satisfaction, while reducing overall costs.

apurcell
Download Presentation

This Is the Way It Was

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. This Is the Way It Was St Louis Conference Nov. 3, 2016

  2. WRE History • 2001 acquired from Rockwell Collins • Push from industry for developing software • Development of Positive Train Control (PTC)…patent • Single source for PTC …10,000 hrs. of lab & Field testing (5.2yrs.)

  3. Status • Division (GT) office ISO 9001:2008 certified • CMMI Development 1.3 L2 certified • Recertification for CMMI…soon • 65% compliant to ISO 9001:2008 standard requirements

  4. Challenges • Improve consistency & product performance • Customer’s increased demand, awareness, satisfaction • Corporate pushing for certification • Overall costs (certification) • ROI

  5. Challenges (cont.) • Risk-based thinking requirement • Increased leadership requirement • More emphasis on customer satisfaction outcomes • Overall ISO gap status

  6. Issues • Limited resources…no additional staff to assist • Knowledge…lacking documentation of many processes (Tribal Knowledge) ex. Engineer – requirements. • More emphasis on process requirements • Training employees

  7. GAP Analysis • Corporate…Key Gaps…(Nov. 3, 2015) • (25) Major Key Gaps… Missing documentation Quality objectives Skill Set Matrix (training) Peer Review Process Management Review Process

  8. Mirror Image • Management status review…Feb 2016…118 days (included 3 major holidays) • Challenged.. “At the bottom of the mountain, looking upward” • Is ISO still our goal? • ISO 2008 or 2015? • History…JP Russell email/letter

  9. HOW? • Developed an ISO Steering Committee (PM, QA, Mgmt.) • Developed a schedule and matrix broke down tasks. ??? assigned dates & names to tasks • Weekly reviews…colored completions, misses

  10. Results • Recertified our CMMI Development 1.3 L2 Feb. 16, 2016 • Certified ISO 9001:2015 Feb. 19, 2016 (Concepts Quality Assurance Labs) After certifications…Barbeque luncheon

  11. Outcome Status • Improved Management Team…more responsive, risk based thinking • Efficiency improved…traceability • Staff motivation…confident…pride (including Management) • Increased demand for product…US & Internationally

  12. Outcome Status (cont.) • Audit by customer 10/25/16…No Issues (Third customer audit since certification completion with “No Issues”)

  13. Contact Information Lawrence Mossman lmossman@netins.net cell: 319-541-4477

  14. Questions?

More Related