The European Union’s Services Modernisation Programme

1. The European Union’s Services Modernisation Programme for Jordan Enterprise Development Corporation Of the Hashemite Kingdom of Jordan JSMP MULTIPLE FRAMEWORK CONTRACT Funded by the European Union

2. JORDAN SERVICES MODERNISATION PROGRAMME (JSMP) * European Community / Hashemite Kingdom of Jordan Programme * Jordan Enterprise Development Corporation as Executing Agency * First pilot programme focusing on the Services sector * Programme specific objectives: Business up-grading Export development Finance engineering Policy recommendations * Total budget 16 million EUR (EC 15 + HKJ 1) including: 6 million grants for private sector 2 million Loan Guarantee Fund for private sector * Programme duration: 4 years (2008-2011) (3 years for contracting + 1 year final implementation) Jordan Services Modernisation Programme (JSMP)

3. Developing and further strengthening local consulting capacities to support service sector development. Links and networks, both at national and international level, of firms operating in service sector are developed and strengthened Export capabilities and actual exports of services are heightened JSMP Specific Objective Related to the Consulting Services Sector: Jordan Services Modernisation Programme (JSMP)

4. * Principle: system allowing a quick mobilisation of experts within already established EU procedures * Potential users: grants beneficiaries + JEDCO * Eligible sectors: Services and Manufacturing JSMP, Building Enterprise & Export Sectors (JUMP 2) and JSMP 2 * Selected companies/consortia sign a 0 EUR value contract with JE as JE MFWC contractors * JE MFWC contractors are consulted by the grant beneficiaries according to the following process: The JE Multiple Framework Contract Jordan Services Modernisation Programme (JSMP)

5. From preliminary Company Needs Assessment: 1/ Preparation of Terms of Reference 2/ Launching of a Request for Services 3/ Consultation of three MFWC companies on the basis of standard Terms of Reference (2 weeks) 4/ Selection of the best value offer by the user 5/ Contracting and start of the work by experts 6/ Advance payment (80%) to the grant beneficiary of which they pay the contractor. 7/ Evaluation of the assignment 8/ Final payment to the contractor based upon actual expenditures Process for the Grant beneficiary Jordan Services Modernisation Programme (JSMP)

6. * Publication reference: JE-FWC 001/2009 * Eligibility: All legal persons EU + ENPI region Individual companies or consortia. * Applications: 1 application per lot Application for 1, or several, or all lots No restrictions in the number of lots a tenderer can be awarded *Number of candidates to be short-listed: 4 to 8 per lot SERVICE PROCUREMENT NOTICE Jordan Services Modernisation Programme (JSMP)

7. EU: 27 States: UK, France, The Netherlands, Italy, Belgium, Portugal, Spain, Denmark, Greece, Finland, Sweden, etc… ENPI region is: Russia, Ukraine, Moldova, Belarus, Georgia, Israel, Jordan, Morocco, Tunisia and the Palestinian Authority, Egypt, Lebanon, Algeria, Libya as well as the Southern Caucasus countries of Armenia, Azerbaijan and Georgia etc….. EU & ENPI region includes: Jordan Services Modernisation Programme (JSMP)

8. 7 Lots , each including a list of specialized areas where the applicant must demonstrate a core capacity in. These are: Lot 1 – Marketing and Marketing Organisational & Development Strategies Lot 2 - Business Coaching and Management Lot 3 - Information Technology support and management software Lot 4 - Quality Standards Lot 5 – Macro-Economy, legal and regulatory assistance Lot 6 - Interpretation, translation, training in foreign languages Lot 7 – Audit, assistance to procurement, monitoring & evaluation and training on EC external aid rules MFWC Lots: (Groupings of Service areas) Are: Jordan Services Modernisation Programme (JSMP)

9. Marketing research and planning Commercial distribution policy Price policy, Investment (inward, domestic and foreign) Exporting issues, transport issues, etc. Production / packaging / distribution / storage strategies Development of E-commerce opportunities Training, capacity building, e-learning, in marketing activities Development of marketing strategy (promotional media & materials production, messages, communication, etc.), within and outside Jordan Lot 1: Marketing and Marketing Organisational & Development Strategies Jordan Services Modernisation Programme (JSMP)

10. Lot 2: Business Coaching and Management • Business management & development • Feasibility studies, business plans, financial analysis, etc. • Accounting • Taxation • Internal technical and financial audits • Assistance to preparation of documentation to access financial services and tools • Insurance sector, including insurance accounting and licensing • Energy efficiency assessments, solutions and related services • Human resources planning and management (gender, human resources development – staff needs, recruitment processes, training plans, salary schemes, motivation analysis, leadership, etc-, conflict resolution and mediation, productivity enhancement strategies) • Business Coaching, Innovation and Research and Development • Product Design and Development Jordan Services Modernisation Programme (JSMP)

11. Lot 3:Information Technology support and management software • Information systems and technological issues • technology transfer, technology upgrading, etc… • Company MIS and other related software • CAM / CAD systems, automation, robots and, • other related software Jordan Services Modernisation Programme (JSMP)

12. Lot4: Quality Standards • Quality Standard Certification • Accreditation • Testing • Packaging (including utilisation of internationally compliant packaging materials) • Marking (EC marking) and Labelling (listing of ingredients in food products, disposal of potentially toxic substances, etc) • Environmental impacts (awareness & studies) • Health and Safety at work (office, production lines, distribution) Jordan Services Modernisation Programme (JSMP)

13. Lot 5: Macro-Economy, legal and regulatory assistance • Legal assistance, regulatory environment, export marketing & financial issues , commercial law, in international Joint Venture operations, in International Dispute Resolution, in Patent and Intellectual Property Rights • (Cross) sectoral policies and reforms & macro-economic studies • External trade policy • Competition policy • Institutional building training and research • Awareness raising, advocacy, partnership, etc. Jordan Services Modernisation Programme (JSMP)

14. Lot 6:Interpretation, translation, training in foreign languages • Interpretation and translation services may be provided in any of the following languages: • English • French • Spanish • German other languages (Russian, etc.) • Individual/multi-participant language training courses in English, French, Spanish etc. Jordan Services Modernisation Programme (JSMP)

15. Lot 7: Audit, assistance to procurement, monitoring & evaluation and training on EC external aid rules • PCM training • Drafting of Terms of Reference, • Technical Specifications and Tender Dossiers • Monitoring • Financial Audits • Project Evaluation Jordan Services Modernisation Programme (JSMP)

16. Selection criteria: Economic and financial capacity of candidate Lots 1, 6, 7: annual TO exceeds EUR 50.000 per year, over last 3 years (2006-2008) Lots 2, 3, 4 and 5: annual TO exceeds EUR 75.000 per year over last 3 years (2006-2008) Professional capacity of candidate Legally established office + at least 5 staff At least, 1 staff in Jordan office being fluent English and Arabic At least, 3 staffs as permanent staff in 2008 in the specific field of the lot Technical capacity of candidate Last 5 years at least 3 successful projects of which 1 achieved Minimum budget of each project EUR 7.000 At least 1 project implemented in the ENPI South region Award criteria Best value for money A minimum of 3 companies/consortia awarded per lot SELECTION AND AWARD CRITERIA Jordan Services Modernisation Programme (JSMP)

17. * Publication reference: JE-FWC 001/2009 * Eligibility: All legal persons EU + ENPI region Individual companies or consortia. * Applications: 1 application per lot Application for 1, or several, or all lots No restrictions in the number of lots a tenderer can be awarded * Number of candidates to be short-listed: 4 to 8 per lot Award criteria Best value for money A minimum of 3 companies/consortia awarded per lot Reminder: SERVICE PROCUREMENT NOTICE Jordan Services Modernisation Programme (JSMP)

18. Publication: 13th April, 2009 Information day: 4th May, 2009 at JEDCO Deadline: 28th May, 2009 at 15.00 Jordan time Short-listing of 4 to 8 companies/consortia per lot Invitation to tender: 11th June, 2009 Final selection and contracting: July/August Start of Framework Contract: August/September (initial duration: 24 months + possible extension) PROVISIONAL TIMETABLE Jordan Services Modernisation Programme (JSMP)

19. All documents are accessible on www.jedco.gov.jo under: JSMP/ JE Multiple Framework Contract/ JE MFWC Or the Direct link: www.jedco.gov.jo/jefwc.html THANK YOU On line information Jordan Services Modernisation Programme (JSMP)