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InfoToday 2002

InfoToday 2002. Stephen Marvin West Chester University Smarvin@wcupa.edu Reference Coordinator VID Coordinator. Virtual Reference Building Block. You send web pages. You Chat here. They Chat there. Special Administrative Functions. How will your Customers Benefit?.

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InfoToday 2002

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  1. InfoToday 2002 Stephen Marvin West Chester University Smarvin@wcupa.edu Reference Coordinator VID Coordinator

  2. Virtual Reference Building Block • You send web pages • You Chat here • They Chat there Special Administrative Functions

  3. How will your Customers Benefit? • NO CHANGE TO WHAT WE ALREADY DO!! • Place to find more Information • Place to Transfer Ideas • Place for further Reflection • Gain in Confidence • Expand Potential • Increase Knowledge Skills • Empowerment in a tailored learning environment

  4. Future of Libraries(Academic) is in Teaching

  5. Information Fluency

  6. How will your Customer Benefit? • Find sources • that are current, accurate and unbiased • and incorporates into their own research • and identifies trends with personal SWOT team! • Instructional outcomes • Damage control • Encompass behaviors (time) and convenience • NO CHANGE TO WHAT WE ALREADY DO!!

  7. Team Up!!

  8. Their Electronic Tools ALA will publish this Fall a Virtual Reference Primer

  9. Statistics

  10. Scripts Add Modify, or Delete replies.

  11. SCRIPTS Includes * Information you want to provide * Answers to questions already asked * Frequently asked Reference questions (FARQ’s)

  12. Select from saved transcript. Select from pull-down menu, a sub-category, Keywords for search, title, and description. Expert Reference Builder

  13. Customer would see this.

  14. Modify or Delete! Developed in house by Librarian View whole text. Expert Reference Builder by a librarian.

  15. Selecting a Transcript for an Expert Builder Entry. Saved for easy retrieval.

  16. New Electronic Tools include: E-Mail ! (AskALibrarian) Instant Messaging Persistent Button (Convey) Roving - monitor user behavior detects anomalies of use BLOGS - Shared web page to place such things as subject guides, bibliographies, joint publications, comments, etc.

  17. Computers in Libraries in D.C. this year had an excellent description of BLOGs and their use

  18. New Electronic Tools include: BLOGS - Shared web page to place such things as subject guides, bibliographies, joint publications, comments, etc. Bots - brief automatic replies to specific questions. Incorporated with system in use (video, sound, knowledge base, logs, scripts, remote control, etc.)

  19. Your ElectronicTools

  20. Library Internet Accessible Catalog Catalog

  21. Resources Databases Catalog

  22. Resources Databases Groups of Databases Catalog

  23. Resources Databases Groups of Databases Catalog Fulltext Journals Jstor Project Muse SerialSolutions, TDNet, WebJournal Cite

  24. Resources Databases Groups of Databases Catalog Ejournals Ebooks Websites Fulltext Journals Jstor Project Muse SerialSolutions, TDNet, WebJournal Cite

  25. Internet seen as a Competitor • Use Internet as a way to enhance your services • Show off your Inventory (Infostructures) • Adjust to a different kind of Customer • This is not your exclusive Presence to Customers • Enables you to solve more questions in less time • Virtual services provide additional direct Mediation • Increase your Market Share!!

  26. Interconnecting resources to the Catalog Resources Databases Links Groups of Databases Links Catalog Links Ejournals Ebooks Websites Links Fulltext Journals Jstor Project Muse SerialSolutions, TDNet, WebJournal Cite

  27. Use of Traditional Resource as a Value Added Resource Resources Databases Links Groups of Databases Links Catalog Links Ejournals Ebooks Websites Links Fulltext Journals Jstor Project Muse SerialSolutions, TDNet, WebJournal Cite

  28. More Value Added Resources Services Resources Book Request What’s New Directory Hours Library Policies Interlibrary Loan Request Databases Links Groups of Databases Links Catalog Links Ejournals Ebooks Websites Links Fulltext Journals Jstor Project Muse SerialSolutions, TDNet, WebJournal Cite

  29. RESISTANCE

  30. Services Resources Book Request What’s New Directory Hours Library Policies Interlibrary Loan Request Databases Links Groups of Databases Links Catalog Electronic Reserves Links Ejournals Ebooks Websites Links Fulltext Journals Jstor Project Muse SerialSolutions, TDNet, WebJournal Cite

  31. More Value Added Resources Services Resources Book Request What’s New Directory Hours Library Policies Interlibrary Loan Request Databases Links Groups of Databases Links Catalog Electronic Reserves Links Ejournals Ebooks Websites Links AskALibrarian - Email Fulltext Journals Jstor Project Muse SerialSolutions, TDNet, WebJournal Cite

  32. Services Resources Book Request What’s New Directory Hours Library Policies Interlibrary Loan Request Databases Links Groups of Databases Links Catalog Electronic Reserves Links Ejournals Ebooks Websites Links AskALibrarian - Email Fulltext Journals Jstor Project Muse Pathfinders SerialSolutions, TDNet, WebJournal Cite

  33. Pathfinders - Where to put them?What to put in them?Where to get them? On the Library Web Site On the E Reserve for specific Courses In the Catalog

  34. Services Resources Book Request What’s New Directory Hours Library Policies Interlibrary Loan Request Databases Links CORC Project Groups of Databases Links Catalog Electronic Reserves Links Ejournals Ebooks Web Links AskALibrarian - Email Pathfinders Fulltext Journals Jstor Project Muse SerialSolutions, TDNet, WebJournal Cite

  35. Services Resources Book Request What’s New Directory Hours Library Policies Interlibrary Loan Request Databases Links Groups of Databases Links Catalog Electronic Reserves Links Ejournals Ebooks Websites Links AskALibrarian - Email Pathfinders Fulltext Journals Jstor Project Muse FARQ’s SerialSolutions, TDNet, WebJournal Cite

  36. FARQ’s - Frequently Asked Reference Questions Example: The correct form for the citation is as follows --Griswold v. Connecticut, 381 U.S. 479 (1965)This is formatted according to A Uniform System of Citation (informally referred to as the "Bluebook"), which is compiled by the editors of the Columbia Law Review, the Harvard Law Review, the Pennsylvania Law Review and the Yale Law Journal. On the Library Web Site On the E Reserve for specific Courses On the Virtual Reference Scripts

  37. Services Resources Book Request What’s New Directory Hours Library Policies Interlibrary Loan Request Databases Links Groups of Databases Links Catalog Electronic Reserves Links Ejournals Ebooks Websites Links AskALibrarian - Email Pathfinders Fulltext Journals Jstor Project Muse FARQ’s Help Guides SerialSolutions, TDNet, WebJournal Cite

  38. Help Guides(Describe How to use Resources) On the Library Web Site On the E Reserve for specific Courses On the Virtual Reference Scripts

  39. Services Resources Book Request What’s New Directory Hours Library Policies Interlibrary Loan Request Databases Links Groups of Databases Links Catalog Electronic Reserves Links Ejournals Ebooks Websites Links AskALibrarian - Email Pathfinders Fulltext Journals Jstor Project Muse FARQ’s Help Guides Virtual Real Time Services SerialSolutions, TDNet, WebJournal Cite

  40. Remember How you Started? Catalog Emergence on the Internet

  41. Thank You.

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