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Rolling out the Red Carpet

Rolling out the Red Carpet. Ohio Association of Community Health Centers. Presented by…. Jennifer Higgins Director of Workforce Development.

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Rolling out the Red Carpet

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  1. Rolling out the Red Carpet Ohio Association of Community Health Centers Presented by…. Jennifer Higgins Director of Workforce Development

  2. 3RNet Recruitment & Retention Manual was used to create this presentation. All information was derived from the content available in section 3. Some areas provide verbatim illustration of techniques and examples. Community Health Centers - The Healthcare Solution

  3. “Physician retention is more than keeping physicians from leaving the organization. It is about retaining the hearts and minds, commitment and loyalty of our physicians.” Kaiser-Permanente

  4. Pre-Show (Screening) • Conduct Phone interview with Candidate • Phone interview with co-decision maker • Spouse • Significant other • Parent • Focus on Behavioral questions • Avoid asking repeat questions • Contact a few professional references • Part 3 (step 8-11 offers a large amount of resources for this step) Community Health Centers - The Healthcare Solution

  5. 2 Goals • Define whether or not the candidate and their co-decision maker approximate your ideal candidate enough to make them an offer. • Provide the candidate and their co-decision maker every opportunity to assess your community to decide whether or not they would accept your offer. Community Health Centers - The Healthcare Solution

  6. For the most effective site visit…. Taylor TAYLOR TaYlOr each itinerary to meet the need of the team you are hosting! Community Health Centers - The Healthcare Solution

  7. Length of visit • 1-2 days • Avoid short visits… • too difficult to show all aspects of your community and opportunity • Site visits are typically conducted on weekends to include one business day(Friday/Saturday) for the sake of convenience Community Health Centers - The Healthcare Solution

  8. 10 steps a successful visit Have a healthy balance of professional and personal venues. • Tour the community • Tour the location they will practice • One-on-One meetings with each physician or select key members of the medical team if it is a large practice Community Health Centers - The Healthcare Solution

  9. Carve out a significant amount of time for candidate to meet with recruitment team (to include lead medical staff) • Tour the hospital facility (if applicable) • Tour other relevant facilities • Visit places the candidate and their co-decison maker made reference to in the screening stage • Host a social gathering with the recruitment team Community Health Centers - The Healthcare Solution

  10. Business interview with candidate, recruiter to discuss contract negotiations and benefit packages available • Engage the co-decision maker in activities while the candidate is involved in meetings of professional nature Community Health Centers - The Healthcare Solution

  11. Itinerary Example Community Health Centers - The Healthcare Solution

  12. Site Visit ItineraryR.U. Willing, M.D. and spouse, Ann

  13. Other Venue ideas • Personal Venues • Airplane tour of area • Activities; horseback riding, football game, fishing, boating, hunting, theatrical play etc. • Professional Venues • Visit with regional med. Center, referring specialists etc. • Visit current spouses of medical team Community Health Centers - The Healthcare Solution

  14. Other Suggestions • Avoid busy itineraries • Introductions-others who are new to the community • Tour of business districts/neighborhoods • Don’t forget to point out challenges • Expose spouse to a “normal day” in the community Community Health Centers - The Healthcare Solution

  15. Common Site Visit Issues • Overwhelming the candidate • Dealing with Children on site visits Community Health Centers - The Healthcare Solution

  16. Questions & Comments Community Health Centers - The Healthcare Solution

  17. Meeting Agenda • Loan Repayment • 2013 Focus • Relationship Building • Residency Programs Directors, College Advisors, member relations • Primary outreach to current residents & students in Ohio • Full utilization of new Applicant Tracking software linked to 3RNet to assist with recruitment. • NP residency programs (oh the possibilities…) Community Health Centers - The Healthcare Solution

  18. THANK YOU Jennifer Higgins Director of Workforce Development Ohio Association of Community Health Centers 614-884-3101, ext.223 jhiggins@ohiochc.org CONTACT ME! www.ohiochc.org

  19. References…. The National Rural Recruitment and Retention Network Inc. (2009). Recruiting for Retention. La Crosse, WI: Skinner. Community Health Centers - The Healthcare Solution

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