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Intends to improve service order management process. Reduce redundant and manual work.
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Agenda • Business Requirements • GAPS • Requested Process (To-Be) • Questions
Business Requirement • Intends to improve service order management process • Close integration of ASP(Authorized service partner) into business process • Reduce redundant and manual work
GAPS • Redundant Work • Time Consuming • Manual Work more prone to errors/mistakes • No ASP Process integration existing
Requested Process (To-Be) • Automatic export of service order data to Adobe Form • Automatic emailing PDF from SAP to ASP(Authorized service partner) • ASP fills form and attaches digital signature • Data extraction from Adobe into SAP using FTP • Attachment Handling • Translations
Requested Process Flow Requested Process Flow
Why FTP ? • Designed for File Transfer • Replaces email-internet-connection • Faster • No file size limit • No job that reads emails and move/stores attachments • Easier overview of transferred files on both sides
Flow - File Transfer using FTP • ASP put the Adobe form and necessary attachment on FTP Server in respective folder. • ABAP program reads FTP folder and locate Adobe form and attachments. • PDF data is uploaded to respective tables and attachment to the header of Service Order. • Files moved from source folder to target folder.
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