Trends and Consumerism in Health Care

1. Trends and Consumerism in Health Care Important Attributes Of Quality Health Care: Consumer Perspectives.

2. Introduction • The purpose of the study was to survey the consumers perspective of high-quality health care. • Participants of the study indicate the importance of nurses being up-to-date and well informed; communication with patients on illnesses, medications, treatments and how to stay healthy live longer, time to review patients needs. • The study concludes all patients with any level of income should be taught about health issues that pertain to them (Oermann & Templin, 2000).

3. Customer Service or Consumerism in Health Care • There was research done to measure the quality of care • Consumers perspective on quality of care • Several survey’s were conducted • Patient education • Patients were able to gain information about health care Google Images, (2011). Consumers in Health Care. Retrieved from http://images.google.com/imgres?q=consumers+in+health+care&hl=EN&sa=G&biw=1366&bih=642&gbv=2&tbm=isch&tbnid=BlsvrMuhKGnLPM:&imgrefurl=http://www.divinecaroline.com/22291/40715-consumer-driven-health-care-risk&docid=HpxtUCUa0LiHbM&w=254&h=193&ei=69NrTsX0NMqusAKNrInFBA&zoom=1&iact=hc&vpx=217&vpy=346&dur=387&hovh=148&hovw=180&tx=62&ty=59&page=3&tbnh=148&tbnw=180&start=36&ndsp=18&ved=1t:429,r:0,s:36

4. Effect on Consumer Perspectives Google Images, (2011). Planned care model. Retrieved from, http://www.fmpa.net/_images/news/improving-your-health-care.gif

5. Impact on consumer perspective • The impact of the research showed consumers want: • More time with nurses, • Better communication on health related issues, • Education of treatment, • Healthier choices and lifestyle advice, and • Not feeling rushed while visiting their health care provider.

6. Methodology • Quality Health Care Questionnaire (QHCQ), and the SF-36 Health Survey. • SF-36 is a 36 item survey for measuring health status on eight general areas Oermann & Templin, 2000, p, 1

7. Methodology Oermann & Templin 2000, p. 1

8. Evidenced Based Practices • SF-36 Health Survey • Quality Health Care Questionnaire

9. results • Differentiate between the qualitative and quantitative aspects of the data described in the article in terms of • descriptive statistics • inferential statistics • or both. Google Images, (2011). Statistical results search. Retrieved form, http://images.google.com/imgres?q=statistical+results&start=244&hl=EN&biw=1366&bih=642&gbv=2&tbm=isch&tbnid=FEfW1x-0VLuInM:&imgrefurl=http://www.marketingdonut.co.uk/marketing/market-research/what-is-quantitative-research-&docid=WTFcoU-FEtJZxM&w=249&h=167&ei=47FrTsPTGqq1sQKo1vTmBA&zoom=1&chk=sbg

10. Descriptive Statistics • Provides description of the feature of its data. • Who? Various people were surveyed • Why was the research conducted? To gather data on how people felt about their health care. Google Images, (2011). Descriptive statistics search. Retrieved from, http://images.google.com/imgres?q=descriptive+statistics&hl=EN&gbv=2&biw=1366&bih=642&tbm=isch&tbnid=QhlopoepIbiNrM:&imgrefurl=http://www.visualstatistics.net/021%2520elements%2520of%2520visual%2520statistics/contents.htm&docid=ZgrI4Z5_abtYLM&w=295&h=407&ei=N7BrTp2ZGYPosQLdq8G7BA&zoom=1&iact=hc&vpx=713&vpy=164&dur=429&hovh=264&hovw=191&tx=122&ty=156&page=7&tbnh=153&tbnw=111&start=108&ndsp=18&ved=1t:429,r:9,s:108

11. Inferential Statistics • Descriptive statistics refer to the measurements of data that is presently occurring within all subjects. • Inferential statistics refers to (i) assessing the likelihood of something happening at some point in the future, in other words the probability, or (ii) testing a sample of the population in order to generate to the entire population. Google Images, (201)1Inferential Statistics search. Retrieved from, http://images.google.com/imgres?q=inferential+statistics&hl=EN&biw=1366&bih=642&gbv=2&tbm=isch&tbnid=gns4l9qQcoAT_M:&imgrefurl=http://aiecilia-quintaessentac.blogspot.com/2009/11/percentage-of-brazilian-wax.html&docid=eUsGkQ0TdHoHsM&w=364&h=270&ei=PqtrTvS2FeifsQKciJC_BA&zoom=1&iact=hc&vpx=503&vpy=257&dur=2907&hovh=193&hovw=261&tx=143&ty=126&page=6&tbnh=152&tbnw=205&start=94&ndsp=18&ved=1t:429,r:8,s:94

12. Effectiveness of the Study • The study was effective and concluded: • Nurses should always teach consumers about health care. • All classes of patients need to be taught.

13. Conclusion • Future trends in health care research. The use of information technology. Standardizing collection of data. • Future trends in health care consumerism. Health care will become more patient-focused. Increased participation of patients in the management of their health • Integration of those trends

14. Conclusion • Future trend of combining healthcare research with consumerism. • The use of research to determine the affects of daily patient care due to drug shortages. • The use of surveys to highlight increase and decrease in healthcare consumerism.

15. Conclusion • Article review • The study’s purpose: • Determining the consumer’s opinion of health care quality. • Determine the relationship of patient’s opinion of health status and selected demographic variables. • Methods of the study included the use of questionnaires and telephone interviews. • Findings of the study included patients place high importance on knowledgeable staff. • Health care education received from nursing staff is a high priority with educationally and economically challenged individuals.

16. References • Oermann, M. H., & Templin, T. (2000). Important attributes of quality health care: Consumer perspectives. Journal of Nursing Scholarship, 32(2), 167-167-72. Retrieved from http://search.proquest.com/docview/236456357?accountid =35812 • American Hospital Association. (n. d.) . Research and Trends.Retrieved from http://www.aha.org/aha/research-and-trends/index.html