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Successful Intercampus IT Collaboration

Successful Intercampus IT Collaboration. University of Missouri Blackboard Intercampus Collaboration (BbIC). Collaboration. … companies that value internal communication between departments and teams show increased agility, resilience and customer satisfaction.

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Successful Intercampus IT Collaboration

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  1. Successful Intercampus IT Collaboration

  2. University of Missouri Blackboard Intercampus Collaboration (BbIC)

  3. Collaboration … companies that value internal communication between departments and teams show increased agility, resilience and customer satisfaction. http://www.optimizemag.com/disciplines/collaborative-strategies/

  4. Background • 3 Campuses Running 3 Different Versions Of Blackboard • UMKC • Moved From WebCT To Bb On Windows • Interested In Moving To Community System • Needed Process Automation • UMR • Older Version Of Bb Running On Aging Equipment • Wanted To Increase Campus Adoption Of Bb (ROI) • Needed To Upgrade Hardware To Meet Storage Requirements • UMSL • Bb Is Mission Critical/Portal • Usage Continuing To Grow • Needed To Upgrade Hardware To Meet Load Demands • CIOs Were Looking For Areas Where Collaboration Made Sense

  5. Project Objectives • Develop A Successful Intercampus Collaboration Model • Leverage Expertise And Resources From Each Campus • Provide A Unified CMS With A Portal User Experience • Increase Overall Value Of The Collective UM Investment In Blackboard • Provide A More Robust Environment And Stronger Support Model For This Mission Critical Application

  6. Approach • Evaluate Current Campus Environments • Identify Potential Collaborative Scenarios • Evaluate Each Scenario • Cost / Benefit • Risks & Mitigating Factors • Define A Phased Approach And Timeline • Evaluate, Select And Propose A Solution Scenario • Obtain CIO Approval And GO!!!

  7. Areas Of Collaboration • Administration • Streamlining Processes Can Save Time/Resources • Support • More Resources To Address Problems • Share Support Materials To Reduce Redundant Work • Hardware • Provide A More Robust Environment For The Money • Fully Redundant Development Hardware Possible • Training • Share Materials, Knowledge And Trainers

  8. One Hardware Environment With Fully Redundant Development Hardware Moved From 3 OSs & 2 Bb Versions To 1 OS (Solaris) & 1 Bb Version (7.1) Coordinated 3rd Tier Support Coordinated Training And User Support Efforts (UMSL Trainers Went To UMR) Standardized Naming Conventions And Data Feeds Governance Structure (Moved To Phase 2) Develop Memorandum Of Understanding (MOU) And SLAs Governance Structure Change Management Deliver Single Sign On (SSO) Integration To UMKC Revise Snapshot Scripts To Update Hourly UMKC Developing Integrated Request System Similar To UMSL’s Developing Collaborative Training And Support Model Phase One Phase Two

  9. Scenario Options • Scenario 1 – Distributed: 3 Campus Hardware Environments With A Single Shared Development Environment • Scenario 2 – Unified: Flexible Unified Implementation Infrastructure Hosted At One Campus • Scenario 3 – Blackboard ASP: Offsite Hosted Solution

  10. Scenario 2: Unified

  11. Scenario 2 – Unified (Detail)

  12. Why Scenario 2? • Best Use Of Staffing Resources • Leveraged Expertise From Each Campus • Best Value • Able To Purchase Better, Scalable Hardware To Meet Growth • Able To Purchase Fully Redundant Development Environment • More Collaboration • Develop Model For Future Projects

  13. Top 10 Challenges • Campus Cultural Differences • Fear Of Loss Of Control • Scarce Resources (Staffing) • Communication Challenges (Face To Face vs. Email vs. Conference Calls) • Geographical Distance Between Campuses

  14. Top 10 Challenges (Cont.) • Blackboard Version 7.1 • New Sun Hardware • Migration From LAN To WAN Dependency • Source Data Differences • 3 Different Upgrade Paths • Solaris 6.3 • Linux 6.1 • Windows 6.3

  15. Top 11 Elements Of Success • Hard Work Of All Team Members • Honesty Of Participants – No Hidden Agendas Promoted Trust • Good Communication • Management Buy-In • Short Time Frame Forced Quick Decisions And Actions • Good Understanding Of Each Campus’ Policies And Procedures • Everyone Had A Willingness To Compromise For The Good Of The Project

  16. Top 11 Elements Of Success (Cont.) • Project Management Approach (With A Good Project Manager) • Define Goals And Roles • Establish Project Plan (Tasks And Timeline) • Mitigate, Mediate Or Escalate Project Issues • SharePoint For Document Repository And Electronic Collaboration (Tracking Task Lists, Issues, etc.) • Weekly Campus Leads Conference Calls • Small Numbers • Open, Frank And Honest Conversations • Kept Project Focused On Goals • Establishment Of High Level Sponsorship

  17. Collaborative Model • Provides More Opportunities • Get Better Designed And More Scalable System For The Money • Leverage With Vendors • Power In Collaboration

  18. Important Documents • Memorandum Of Understanding (MOU) • Service Level Agreement (SLA) • Governance Structure • Processes And Procedures • Backup And Restore • Data Flow • Issue Tracking And Handling • Etc.

  19. Project Team Members • Tony Kay Schutz – Campus Lead (UMKC) • Kyle Collins – Campus Lead (UMSL) • Kelly Crone-Willis – System Administrator Expert (UMSL) • Meg Brady – Project Manager (UMR) • Allen Flerlage – Campus Lead (UMR) • And Many More!!!

  20. Thank You For Attending BbIC bbictier3support@missouri.edu

  21. Central States Blackboard Users Group (CSBUG)Inaugural MeetingTomorrow 3:30pm – 5:20pmSheraton Hotel – Hampton B Shameless Plug….

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