Enterprise Information Management

1. Enterprise Information Management Third-generation information architecture November 4, 2008

2. Agueda Sánchez2005 MSIM Alumnaguedas@u.washington.edu

3. A Few Definitions • Enterprise • an organization created for business ventures • Information Technology • the use of computers and software to manage information • an industry • Information Architecture • a fundamental approach to organizing information in digital environments • a profession in its own right

4. Enterprise Information Management (EIM) “a field that specializes in finding solutions for optimal use of information within organizations, for instance to support decision-making processes or day-to-day operations that require the availability of knowledge” http://www.wikipedia.org

5. The Challenge Corporations always want to increase profits and reduce costs Information — about customers, products, financials, business processes, partners, and employees can be used to improve customer intimacy, reduce costs, improve products, and mitigate risks Despite realizing its importance, enterprises struggle to effectively manage and use structured and unstructured information

6. 1st and 2nd Generation IA 1st Generation IA 1970 – 1980 Stand alone applications 2nd Generation IA 1990s Integrated set of components System / System / Application Application System / System / Application Application System / System / Application Application System / System / Application System / Application System / Application Application Focused on technology solutions rather than use of information

7. Information is Everywhere • Different information can be found in different places across the enterprise • Some information is more secure than other • There are different types of formats and storage of information • Information is accessed in different ways • Information can be found in • Personal computer hard drives • Shared drives • Databases • Thumb drives • Application servers • Information is organized in different ways • By application • By user • By function • By supporting structure • By business unit • Information comes in different formats • Documents (.doc, .xls, .pdf, xml, etc.) • Diagrams (.gif, .vsd, .bmp, etc.) • Sound, video • Etc.

8. Enterprise Information Management Purpose • Provide access to current, correct information to operate the business and facilitate decision making • Manage information as a business asset to ensure that its value is maximized and protected • Meet changing requirements from business units more rapidly and effectively • Improve the ability to recover information in the event of business interruption • Improve adherence to compliance policies and regulations

9. Evolution

10. Enterprise Architecture Set of models, standards and practices Related to process, information and technology Derived from the business challenges that set the context for information technology activities

11. Examples of EA Frameworks Zachman Framework Gartner EA Framework

12. Enterprise Architecture Scope Business Context & Direction Systems Architecture Organization Information Geography Process Capability Technology Technology, as a foundation, needs to be driven by the needs of the business

13. Enterprise Information Architecture Scope Business Context & Direction Information Systems Architecture Organization Information Geography Process Capability Technology Technology, as a foundation, needs to be driven by the needs of the business

14. Enterprise Information Architecture Cycle Business Requirements Scope Business Context & Direction Dimensions Information Systems Architecture Tools Organization Information Geography Process Implementation Capability Feedback Technology

15. 3rd Generation IA late 1990’s and 2000’s Systems and Applications Semantic Infrastructure • The kinds of information and content: • Structured and unstructured documents • Tacit knowledge • Non-document-based content (images & animation) • Policies and procedures • Technologies that support content creation and dissemination (search, CM, portals, etc.) • The ways that content is structured such as: • Metadata • Taxonomies • Controlled vocabularies • Semantic networks • Ontologies • Social network analysis representations • Knowledge and topic maps • And other advanced knowledge representations

16. Conclusion • Enterprise Architects • Business Analysts • Product Managers • Program Managers • Solution Architects • Web Community Managers • Records Management Managers Corporation’s recognize the need to manage information across the enterprise Managing information is not only a technology issue any longer Information architects are applying IA methods to business problems beyond the web A number of different disciplines are incorporating information management skills as part of their job requirements, among others are:

17. Questions

18. References Third-Generation Information Architecture by Roger and Elaine Evernden, Communications of the ACM, March 2003 Vol. 46 No. 3 How To Tackle An Enterprise Information Management Strategy by Barry Murphy Forrester, January 3, 2006 Enterprise Information Architecture: A Semantic and Organizational Foundation by Tom Reamy, BoxesandArrows, November 11, 2006 Laughing at the CIO; A Parable and Prescription for IT Leadership by Bob Boiko, 2007 The Zachman Institute for Framework Advancement, http://www.zifa.com/