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Wendy Appleby Secretary to Council and Academic Secretary, Queen Mary, University of London

Times Higher Education Student Experience Survey. Conducted for THE by OpinionpanelQueen Mary won the 2009 THE Award for most improved student experienceQMUL placed at 51, up from 82Loughborough University came firstWinning the award gave a

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Wendy Appleby Secretary to Council and Academic Secretary, Queen Mary, University of London

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    1. Wendy Appleby Secretary to Council and Academic Secretary, Queen Mary, University of London Improving the Student Experience

    2. Times Higher Education Student Experience Survey Conducted for THE by Opinionpanel Queen Mary won the 2009 THE Award for most improved student experience QMUL placed at 51, up from 82 Loughborough University came first Winning the award gave a ‘boost’ to QMUL

    3. Achieving the Improvement: Council’s Involvement Three years ago, the student experience rarely featured on the Council agenda Council approved a Student Support Strategy National Student Survey (NSS) has helped to raise the profile.

    4. Engaging governing body members Governing body members need to understand the nature of the student experience nowadays. Often their personal experience of HE is quite out of date or based on a narrow range of institutions that may have a different mission. Major topic at Council on the student experience: we introduced with a quiz

    5. Engaging governing body members At Queen Mary, the Drapers’ Company has been involved in sponsoring prizes for teaching and learning that are demonstrated to Council members and awarded at graduation. The Drapers’ Company hosts an annual event for student representatives A students’ bar is named Drapers

    6. Set up a committee? Five years ago Queen Mary set up a Student Affairs Committee. This reflected a view held at the time of students’ as customers. The committee no longer exists: it had a very weak role with little authority; duplicated other committees and resulted in items not being on the governing body’s agenda.

    7. Items for governors Student representative system Mission and strategic aims Investment to improve the estate and facilitates: a key element in the THE Survey is the environment and community created by universities. The improvement in QM scores followed the opening of new facilities for students: bar, café, club venue, gym etc

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