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Citizens centric approach Brdo , Slovenia, May 13-14

Citizens centric approach Brdo , Slovenia, May 13-14. Jan Muehlfeit Chairman Europe Microsoft Corporation. Challenging dynamics from the out/in. The fading boundaries in business. The rise of an experience economy. The aging population. The gap between politics & society. NetGen

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Citizens centric approach Brdo , Slovenia, May 13-14

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  1. Citizens centric approach Brdo, Slovenia, May 13-14 Jan Muehlfeit Chairman Europe Microsoft Corporation

  2. Challenging dynamics from the out/in The fading boundaries in business The rise of an experience economy The aging population The gap between politics & society NetGen Entering the workforce Agile and Seamless Government The productivity deadlock The publicunrest about safety Goal : Citizens and firms as customers of Government !

  3. From capability to impact„From infrastructure/basic services to ICT-enabled business transformation.“ • Manage people impact of ICT enabled transformation • Encourage inter-departmental process sharing and integration based on business cases / value • Sharing data and IT services among departments to drive efficiency • Foster public confidence in e-services • Measure impact (Citizens satisfaction, uptake, cost reduction, productivity improvements)

  4. The Business Challenges An effective, highly responsive governmentorganization. • People, Services & ProcessesAll local government organizations revolve aroundthe people and processes required to deliver theirwide range of services to the community. • The applications and template packagesMicrosoft and third‑party solutions that government organizations need to operate effectively, from core business applications through to applications that enable rich citizen and business connections. • The platform layerMicrosoft’s end-to-end infrastructure provides a secure, scalable and easy to manage foundation on which government organizations can overlay the applications they need. Citizen Service Platform Design concept

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