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The Efficient Airport of the Future

The Efficient Airport of the Future. July, 2008. Agenda. Airport/Airline business trends and perspectives. Self services - Simplifiy Passenger Travel (SPT) RFID - Integrated Baggage Management Airport Business Model Evolution Summary . Expected Check-in Business Process Changes.

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The Efficient Airport of the Future

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  1. The Efficient Airport of the Future July, 2008

  2. Agenda Airport/Airline business trends and perspectives • Self services - Simplifiy Passenger Travel (SPT) • RFID - Integrated Baggage Management • Airport Business Model Evolution • Summary

  3. Expected Check-in Business Process Changes • Check-in moves out of the terminal to the passenger • 40 – 50 % Web check-in • 20 – 30 % Kiosk check-in • 10 – 20 % Mobile check-in • 10 – 20 % Agent check-in • Airlines move to low cost virtual branding rather than expensive branding based on physical airport space • Airports move to common use infrastructure

  4. Traditional Simplified Border Control

  5. Traditional Simplified Boarding at the Gate

  6. Expected Changes in the Baggage Business Processes • Passengers tagging own bags • At home with new permanent RFID tags • At the terminal with kiosks • Passengers paying for off site bag processing at ships, hotels, resorts and convention centers • Off site bags delivered directly airside for screening • Airport terminal bag processing taking 15 – 30 seconds • Access passenger PNR and check documents • Turn Inactive tags Active • At general drop off station rather than airline dedicated counters

  7. Deploying RFIDat Hong Kong Airport Deploying Integrated BaggageManagement at JFK IAT • Estimated savings of $3.9MUSD/yr in mishandled baggage • Largest RFID deployment in Asia • “Using RFID tags for tracking and managing baggage has led to tremendous increases in productivity, as well as enhanced security and reduced costs.” • Eric Wong, General Terminal Manager,Airport Authority Hong Kong • Airlines at JFK estimate this will save them up to $1.2MUSD/yr in mishandled bag costs Integrated Baggage Management / RFID

  8. But … optimizing passenger processes only moves the airport’s constraint to the ramp or airfield

  9. Opportunity for the airport operator to evolve from: • providing premises: • room • light • heat & power • providing technology: • LAN • telephone & PC becominga service provider to to Airport business model evolution Airport tenants’ requirements become more sophisticated as back and front office systems develop

  10. Summary • New business processes and technologies are being deployed today to: • Speed up passenger processing while enhancing security • Facilitate faster turn around times • Allow existing terminals to handle 30 to 60% more passengers • However it is only possible if : • Information is interchanged between all stakeholders • Processes and technologies follow some reasonable standards and sensibility to deployment cost to ensure adoptions • Airport designs incorporate the new concepts

  11. Luis Gallardo luis.gallardo@sita.aero Office: +52 55 5000 - 1502 Mobile: +52 1 55 5458 – 2831 www.sita.aero Thank you

  12. Who we are We are the world’s leading provider of IT business solutions and communication services for the air transport industry We are a community of over 600 airline, airport, aerospace, and cargo members and over 1800 customers. We are unique in delivering integrated communication and IT solutions, on a global basis, for the air transport industry. We are local, globally, with a presence in 220 countries and territories. • Over 4,000 staff worldwide • 140 nationalities, speaking over 70 languages

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