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Airport IT – Are you ready for the future

Airport IT – Are you ready for the future. Life was simple. And then it wasn’t. Trends Affecting Airports in the next 20 years. It’s all about me! I can travel the world (virtually) I am the new (middle class) passenger Shifting “East” We are lucky to be in a growing industry

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Airport IT – Are you ready for the future

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  1. Airport IT – Are you ready for the future

  2. Life was simple

  3. And then it wasn’t

  4. Trends Affecting Airports in the next 20 years It’s all about me! I can travel the world (virtually) I am the new (middle class) passenger Shifting “East” We are lucky to be in a growing industry Changing commercial and business models Easing the security pain

  5. It’s all about me!

  6. I can travel the world (virtually)

  7. I am the new (middle class) passenger

  8. Shifting “East”

  9. We are lucky to be in a growing industry

  10. Changing commercial and business models

  11. Easing the security pain

  12. Vision for the Intelligent Airport

  13. what if… …you could increase your slot capacity by accurately predicting arrival and departure times, tracking aircraft and sending alerts about potential disruptions?

  14. what if… ! …you could proactively improve on-time performance by allocating staff in real-time via their mobile devices?

  15. what if… …you could improve your customer service levels by reducing mishandled bags with real-time tracking of luggage going through your airport?

  16. what if… …your passengers had an end-to-end self-service experience removing any human intervention throughout the entire journey?

  17. what if… …you could improve your operational passenger flow and target retail based on actual passenger traffic flows through your airport, not just through simulations?

  18. what if… …your passengers could reserve a parking slot in advance, navigate to it via their mobile phone, and then tag their parking location to navigate back easily on their return? Your flight is ON TIME (16:45) Tag parking location? Cancel OK

  19. what if… $ $ $ in-flight delivery Ms. Drayton BA721 to LHR confirm …your passengers could pre-purchase duty-free items on their mobile and have them delivered directly to them on the plane?

  20. Mobility Self-Service Collaborative Tools The time is now 3 key trends are coming together

  21. Declining smart phone prices 66% of US business passengers carry smart phones % $ 70% of airports plan to offer mobile services by 2013 4G/Wifi will provide permanent connectivity Context-enriched apps will be expected Mobility Self-Service Collaborative Tools MOBILITYis a game changer Paperless travel Personalized journey One-to-one CRM/marketing Real-time information Reduced congestion/delays Sources: SITA PSS Survey / SITA Airport IT Trends Survey

  22. % 71% passengers already use self check-inkiosks Self bag-drop Self-boarding Biometrics-enabled ID management SmartCards, ePassports Mobility Self-Service Collaborative Tools SELF-SERVICE is becoming omnipresent Simpler passenger journey Faster and more secure border processing Ancillary revenues Reduced operational costs Sources: SITA PSS Survey

  23. So what is an Intelligent Airport? Aircraft Workforce Passengers Baggage Runways Vehicles • Common situational awarenessof key assets and resources • Collaboration with stakeholders sharing real-time data about operational activities • Business intelligence for better forecasting and predictions • Personalized passenger journey

  24. More work is required to achieve the Intelligent Airport vision Operational inefficiencies due to lack of situational awareness ! Fragmented systems Disparate processes ! ! Lack of communications Lack of visibility on airport assets !

  25. What's in it for you? • Improved productivity and efficiency • Enhanced passenger satisfaction • New revenue streams • Reduced operational costs

  26. CPH screenshots Augmented Reality Restaurants

  27. CPH screenshots Augmented Reality Shopping

  28. CPH DashboardPassenger flows analysis

  29. Digital airport Delivering personal and context aware services Technology platform to enable process optimization Enabling mobility Integrated & Collaborative Digitally flexing facility space and resources

  30. Impact on Airport Design and Operation • Terminal efficiency increases significantly • Airports become shared passenger flow rather than airline specific passenger flow • Airports need less lobby space for passenger processes • Airports use space for retail and entertainment rather then queuing and processing • Airport space used more for business and social interaction

  31. Questions • John.Powell@sita.aero

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