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Community Gynaecology

Community Gynaecology. User Satisfaction Survey June 2012. Community Gynaecology. User Satisfaction Survey June 2012. Why do the user surveys?. Community Gynaecology Service. The service :

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Community Gynaecology

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  1. Community Gynaecology User Satisfaction Survey June 2012

  2. Community Gynaecology User Satisfaction Survey June 2012

  3. Why do the user surveys?

  4. Community Gynaecology Service • Theservice: • Is aimed at all women across Hull and the East Riding of Yorkshire. Women can refer themselves into the service or they can be referred by other health professionals. • It offers: • Advice • Treatment and support on gynaecological problems/issues • Contraceptive advice • Arrangement for female sterilisation • Termination of pregnancy advice and arrangements

  5. The Survey Aims The user survey aims to establish the views of our Community Gynaecology (CG) service from the users’ perspective. An action plan can then be created to develop the service, taking into account the views of our users. Objectives The objectives of the survey were to ascertain timely user feedback regarding: Basic demographic information Reason for attendance Waiting times Experiences when attending the Partnerships’ CG clinics Experience of the care received Areas of satisfaction/dissatisfaction Methodology Data collection was undertaken by use of a questionnaire that was given to service users attending the CG clinic at Conifer within Wilberforce Health Centre between 23rd April 2012 and 1st June 2012. Service users were asked to complete and post their questionnaires in a collection box.

  6. Response Rate

  7. Responses

  8. Age, Gender and Ethnicity

  9. Is this your first visit to a Community Gynaecology clinic? Type of visit/ Day of attendance

  10. Have you chosen to use a CG clinic rather than a GP surgery or pharmacy?

  11. How did you find out about the CG clinic? ‘Other’ means…

  12. Did anyone tell you to come here specifically? ‘Other’ means…

  13. What are the reasons for your visit today? Other reasons… 14%

  14. How long did you wait to be seen? How long do you feel is an acceptable time to wait?

  15. User satisfaction

  16. The reception staff were friendly and approachable I was given as much time as I needed

  17. I am confident the clinic will keep my information confidential I found out everything that I wanted to know

  18. I was made to feel comfortable answering personal questions No matter how long you wait, it is worth it

  19. I was listened to and felt valued

  20. Was the main reason you went to the clinic today dealt with to your satisfaction? Overall, how would you rate the care you received today?

  21. Would you attend the clinic again if you needed to? Would you recommend this clinic to a friend?

  22. Please tell us how we could improve our services: • Make the waiting time shorter because I waited for ages. • Less waiting time. • A text check in service, to ensure parking fees are not wasted. Text waiting times - delay. Fantastic and very helpful. Improvewaitingtimes Appointments • Try not to double book appointments. It's frustrating to be told you are the FIRST appointment (having booked as early as possible to get to work) then to see other people go in before you! • Can't get appointments when we want to. They give very late appointments like 5 weeks after which is not OK. Should sort problems out soon as possible. I wait for mine 7 months. • I don't think you can, the building is a lot better than the last one. Staff are all lovely. • Waiting room maybe needs to be a little more user friendly. • Need vending machines, I got hungry waiting. More magazines and maybe a TV to stare at. Waitingarea

  23. Compliments received

  24. Next steps:

  25. Feedback to service users

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