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Randall Straw Multimedia Victoria randall.straw@mmv.vic.au

ONLINE GOVERNMENT - Strategic Overview Randall Straw Multimedia Victoria randall.straw@mmv.vic.gov.au Agenda Vic 21 Strategy Online Motivation Online Government Jigsaw Online strategy approach Online strategy support Victoria 21 Strategy develop a multimedia-skilled society

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Randall Straw Multimedia Victoria randall.straw@mmv.vic.au

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  1. ONLINE GOVERNMENT - Strategic Overview Randall Straw Multimedia Victoria randall.straw@mmv.vic.gov.au

  2. Agenda • Vic 21 Strategy • Online Motivation • Online Government Jigsaw • Online strategy approach • Online strategy support

  3. Victoria 21 Strategy • develop a multimedia-skilled society • build a strong global multimedia & comms industry • extend Victoria’s role as a major creative centre for development & export of multimedia • attract information based investment • promote the use of electronic commerce • establish Government as a ‘best practice’ user • deliver government services online

  4. Online Motivation • Facilitate transformation of government • to improve customer service - choice and convenience • to improve the accessibility of government services - time and reach (24 x 7 x 365) • to lower the cost of doing business • Move Victorian skills and attitudes into Global Information Age

  5. Motivation ……. “The Walls” current government agencies

  6. ‘Life Event’ Driven ‘Online 2001’ Motivation …… “The Walls broken down”

  7. STRATEGY MANAGEMENT SERVICE ACCESS INFRASTUCTURE POLICY, REGULATORY & CULTURAL FRAMEWORK SERVICE DELIVERY INFRA. Smartcards Internet PC Cert Auth X.509 Dig Sigs Telephone ITV • Maxi • VicONE • Internet • Intranet • Search Engines • Standard Desktop • VGEMS • VGEDS • Call Centres • TASKnet X400 EDI Kiosks VicNet Victorian Government and Departmental Business Plans • BPR • Data protection • Digital signatures • Security • Information mgnt • SERVICES • Citizens channel • Business channel • Tourism Channel • Land Channel • Life events Online Govt Jigsaw IT&T Policy Committee responsibility MMV responsibility Department responsibility

  8. POLICY, REGULATORY & CULTURAL FRAMEWORK • BPR • Data protection • Digital signatures • Security • Information mgnt Online Govt Jigsaw • Electronic Commerce Framework Bill • Personal Data Protection Bill • Security Best Practice Guidelines • Victorian Electronic Records Strategy • Multilingual/NESB trials • Australian Government Locator Service (AGLS)/Information Management

  9. SERVICE ACCESS INFRASTUCTURE Smartcards Internet PC Cert Auth X.509 Dig Sigs Telephone ITV X400 EDI Kiosks VicNet Networking the Nation $27m www.skills.net.au www.vicnet.net.au Online Govt Jigsaw • Smartcards • SHCN • Public Libraries • VTD ESRB NAA

  10. SERVICE DELIVERY INFRA. • Maxi • VicONE • Internet • Intranet • Search Engines • Standard Desktop • VGEMS • VGEDS • Call Centres • TASKnet Online Govt Jigsaw • Maxi • VicONE • Internet publishing • Lotus Notes publishing • Tasknet • www.vic.gov.au • Alta Vista • EDI link via VGEMS • Directory Services • Call centre standards • E-Procurement Technology Integration Model

  11. Channels underway • Health • Education • Transport (VicTrip) • Tourism • Forms Online • www.vic.gov.au • Call Centres underway • DNRE • SRO • VEC • VicTrip • Victorian Busines Line • Single line to Govt? • Channels delivered • Citizens (part) • Business 1 • Land 1/2 E-procurement project established • Transactional services delivered • VicRoads (rego’s, book tests etc) • VEC (enrolment, CofA) • BDM (order certificates) • plus other maxi CPs • Civil Courts Lodgement • Business Names search • Land Titles search • EPA air quality • Transactional services currently underway • Melb City Council • Geneology search • Vehicle Securities Certificates • VCE certificates (Board of Stdies) • Residential Tenancies Tribunal (Justice) • SRO (planned) • Liquor Licencing (planned) • Dealers Online • NRE e-purchasing • Legislation (PIT) • Hansard • Online Bookshop ESD Strategies /Online Government Resource Centre/Service Modelling • SERVICES • Citizens channel • Business channel • Tourism Channel • Land Channel • Life events Online Govt Jigsaw • ESD Straegies finalised • DNRE • SRO • Infrastructure • DSD • Justice

  12. Online Strategy Approach • Online Government - “From Vision to Reality” • 15 key strategies • performance plans • intermediate and final targets • business plan integration • standard methodolgies and toolkits • Online strategies prepared by each department • Cabinet endorsed in March 1998

  13. Mid 1998 End 1998 End 1999 End 2001 Transaction Audit ESD Strategy Tenders On-line Public forms accessible Online High Volume Printed material On-line All Publications On-line High Volume Transactions On-line All Transactions On-line All Purchasing On-line Online 2001 Agency Targets

  14. ESD Methodology & Toolkit

  15. ESD Strategy Approach

  16. Business Land Health ‘Channels’ Tourism ESD Strategy ESD Strategy ESD Strategy ESD Strategy ESD Strategy Service Modelling { Life Event Subject Channel Agency Tx Type Online 2001 (Service Modelling)

  17. Online Strategy Support Vic.gov@work

  18. Progress Reporting

  19. www.mmv.vic.gov.au

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