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Performance Standards. OXFORD DICTIONARY. Weight or measure to which others conform or by which the accuracy or quality of others is judged. MANDATORY. Prescriptive or substantive. Policy & Legislation. Process or foundational. VOLUNTARY. Codes & Principles.
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Performance Standards OXFORD DICTIONARY Weight or measure to which others conform or by which the accuracy or quality of others is judged. MANDATORY Prescriptive or substantive Policy & Legislation Process or foundational VOLUNTARY Codes & Principles Performance and Reporting standards distinguished from performance measurement standards ACCOUNTING
Legislative Standards Private Sector COMPLIANCE BILL OF RIGHTS Batho Pele – transforming public service Labour Relations Employment Equity Occupational Health & Safety Environmental Management Access to information Not for Profit Public Sector
Voluntary Standards Private Sector King Code – Corporate Governance COMMITMENT Banking Council’s Code of Conduct Environmental Management Cooperation Agreements good governance Values Based Leadership Global AA 1000 SA 8000 Standards used to operationalize values and be the basis for performance measurement GRI ISO 9000 / 14000 Not for Profit SANGOCO Code of Ethics Non Profit Organisation Act
Performance Measurement Requirements Mandatory Voluntary conformance MEASUREMENT ethical social environmental stakeholder engagement
Performance Measurement Requirements human financial capacity Staff, skill, style Stewardship organisational Systems and structures
A SOUTH AFRICANFRAMEWORK FOR PERFORMANCE MEASUREMENT WITHIN A SUSTAINABLE DEVELOPMENT CONTEXT SETS OUT PROCESS TO BE FOLLOWED ANCHORSEXISTING AND FUTURE VOLUNTARY AND MANDATORY STANDARDS FOCUSES ON TRANSFORMATION CHALLENGES – SUSTAINABLE DEVELOPMENT
IMPACT 2020 • I-NNOVATIVE & INTEGRATIVE • M–MATERIAL MEASUREMENT of • P-ERFORMANCE through PARTICIPATION • A-ND • C-OMMITTED CAPACITY to achieve • T-RANSFORMATION • 2020 – clarity of vision
IMPACT 2020 • Values based impact assessment, quality assurance & planning tool. • Credible performance data through stakeholder engagement and quantitative monitoring and evaluation. • Informs organizational planning for performance excellence. • Clarity for decision making regarding what is expected and possible for transformation. ACHIEVING WHAT WE SET OUT TO ACHIEVE
Innovative & Integrative I M P A C T 2020 • How we adapt global non-financial accounting and reporting standards to compliment South African standards to measure our responsiveness to the transformation and development needs of the country. • How we integrate existing measurement standards and processes and develop new methodologies to comprehensively measure impact and account to stakeholders for it.
M aterial Measurement I M P A C T 2020 • Set out performance objectives based on mandatory and voluntary standards balanced with organizational mandates. • Determine the quality and quantity of information relevant or material to an assessment of organizational impact. • Design and implement a data capture, analysis, and verification system to provide credible information for reporting, management decision making and strategic positioning.
Performance & Participation I M P A C T 2020 • What we must achieve given organizational mission and values, stakeholder expectations, and external standards? • Identify success indicators and future actions through stakeholder dialogue and environmental scanning. • Focus on social responsibilities, environmental protection, and ethical conduct.
And I M P A C T 2020 • Measurement is one aspect of Organisational Excellence – it looks at how the organisation has performed to date. • Capacity to achieve transformation goals needs to be assessed because gaps in this can impede excellent performance. • Credible accountability requires an ongoing rigorous collection of performance data which requires dedicated capacity.
Capacity I M P A C T 2020 • Capital – financial, technological, physical (buildings, cars, facilities) etc. • Human – people, knowledge, skill, experience, leadership, management. • Organisational – structure, systems, information, strategic focus, culture
Transformation I M P A C T 2020 Requires both sets of standards COMPLIANCE STANDARDS (mandatory) • Constitution – Bill of Rights • Policy and Legislation (SHE; EE; Labour Relations; Batho Pele; etc.) COMMITMENT STANDARDS (voluntary) • Codes of Ethics and Conduct • Guiding Values and Principles • SA800, AA1000, GRI, ISO900, ISO1400, King Code, Balanced Score Card, etc.
IMPACT 2020 Anchoring TRANSFORMATION COMPLIANCE AND COMMITMENT STANDARDS Measuring Impact Communicating Verifying