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Taylor Hotel

Taylor Hotel . The members of the team : Ourania Constantinou Anna Kleanthous Skevi Kyrillou. Some information. Location: is in the République neighbourhood, close to Grands Boulevards and the Marais.

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Taylor Hotel

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  1. Taylor Hotel The members of the team : Ourania Constantinou Anna Kleanthous Skevi Kyrillou

  2. Some information • Location: is in the République neighbourhood, close to Grands Boulevards and the Marais. • Hotel Taylor is located on a small, one-way street and enjoys exceptional peacefulness even though it stands in the centre of Paris.

  3. Strengths • Very good location . • Staff behavior is friendly , polite and helpfully. Also is a multilingual staff which can provide concierge services and business services. • Other positives: Clean, comfortable rooms, good continental breakfast served, helpful reception staff, free Wi-Fi accessible in all rooms, • The front desk is open 24 hours a day. • About cleaning and decor: the corridors are getting updating - with new carpets and decoration. Additional amenities include dry cleaning/laundry services.

  4. Weaknesses • Some customers dissatisfied with Cleaning issue. • Some complaints from the customers were:“ The rooms were small, no air conditioner, elevator not working and the customer never saw anyone working on it. Poor customer service, no manager on duty, small bathroom and needs to be updated. • Disappointing experience for some customers about the noise outside the hotel.

  5. Solutions • The hotel needs to be attention in cleaning the rooms. This is an issue which must be check from the manager of the housekeeping. • It’s important to make the customer enjoy staying in a room comfortable and big , that’s why the room must be bigger than now and they have to change it. • If there was any problem the staff must be solved it in a few time or if the problem is big then they must speak to the customer that it will take a time to fix it. • It will be great to have as a law and priority of the hotel what the customer needs and how to make him or her feel satisfied!

  6. Thank you for your attention!

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