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Contextual design

Contextual design. Ebba Thora Hvannberg. Contextual Inquiry.

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Contextual design

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  1. Contextualdesign Ebba Thora Hvannberg

  2. ContextualInquiry “Thecorepremise of CI is verysimple: gowherethecustomerworks, observethecustomer as he or sheworks, and talk tothecustomeraboutthework. Do that, and youcan’thelpbutgain a betterundertanding of yourcustomer”

  3. Types of models in ContextualDesign • Flowmodels • Individuals, who is involved • Responsibilitiesbelongingtoeachindividual • Groups of peoplewiththesameresponsibilities • Flow, howpeoplecommunicateto get theworkdone • Artefacts – the “things” thatareprocessed or supportthework • Thecommunicationtopic or action

  4. Flowmodels • Places • Breakdowns – problems in communication and coordination

  5. Sequencemodels • Theintent(or purpose) • Thetriggerthatcausesthesequence of actions, e.g. Whythesequenceaction is taken • A series of steps • Anybreakdownsor problems

  6. Artefactmodel • Theinformationcontentitself, e.g. Theroomsbooked and guestdetails in thebookingsdiary • Thestructureof theobject, i.e. parts • Informalannotation of theartefact, e.g. Theuse of post-it notes and handwritten notes • Thepresentation of theartefact – thegeneralstyle • Noteanyaspectsthatchangeovertime • Finally, anybreakdowns

  7. Physicalmodel • A representation of wherethework takes place • Thephysicalstructuresof theworkplace • Movementwithintheworkplace • Communications and computertechnologies and networks • Thelocation of keyartefacts • Thelayoutof theworkplace • Finally, breakdowns

  8. Exercise • Create an artefact and physicalmodelfor usinglocaltransportation, e.g. bus, tram etc.

  9. Exercise • Create a flowmodelfor • Planning a trip and travellocally a bus, tram • Planning a trip and travel a longerdistance, e.g. Train, Plane • Choosetwoactivities and create a sequencemodel

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