Making operational the Dublin descriptors Part of: Assessing the level of higher education degrees Trudy Rexwinkel

1. Making operational the Dublin descriptors Part of: Assessing the level of higher education degrees Trudy Rexwinkel

2. Headlines 1 Introduction 2 Stages of a survey 3 Making operational the Dublin descriptors (stage 1) 4 Some results of international survey (stage 2)

3. 1 Introduction • Bachelor masterstructure • System of accreditation

4. 2 Three stages of the survey Making operational the levelconcept and choosing a method Aims and objectives of degreecourse Gathering and analysing data Judgements (learning outcomes) of graduates, managers of graduates, students, external supervisors, staff Drawing conclusions and developing proposals for improvements and innovations

8. Making operational Dublin descriptors • Context • International standards

9. Characteristics International Standards Field of study Qualifications

10. Characteristics • 4 types higher education • bachelor and master university • bachelor and master hbo • characteristics bachelor hbo • - professional competences • - specific or related profession(s)

11. Field of study • academic discipline(s) • next possible study • professional practice (or • international academic practice) • recent developments pp or ad • international developments • intake

12. Qualifications • final qualifications • based on recent and • objective (as possible) sources

13. International standards final qualifications testing against internationally accepted descriptions of bachelor or master

14. International standards qualifications testing against internationally accepted descriptions of bachelor or master hbo master - Fine Arts • hbo bachelor • Physiotherapy • Nursing • Economics • Business • - Hotelmanagement

15. City Country Degree course Institute 01 Antwerp Belgium Bachelor Hotelmanagement Plantijn-Hogeschool 02 Brussels Belgium Bachelor Hotelmanagement Erasmus Hogeschool 03 Helsingborg Sweden Department of Service Management Lund University 04 Leeds United Kingdom Tourism, Hospitality & Event School Leeds Metropolitan University 05 Leeuwarden The Netherlands International Business and Management Studies, Christelijke Hogeschool Nederland 06 Maastricht The Netherlands The Netherlands Hoge Hotelschool Maastricht Hogeschool Zuyd 07 Manchester U.S.A. Hotel and Resort Management (B.S.), Bachelor of Science Degree in Hospitality and Tourism Management Southern New Hampshire University 08 Stavangar Norway Master’s Program in Service Management Norsk hotelhogskole-institutt for okonomi og ledelse 09 Vienna Austria Tourismus-Management MODUL Fachhochschule Wien GmbH

16. Procedure International Survey 1 Netherlands schools made a proposal for - aims and objectives of degree courses - the method: constructing a questionnaire 2 Netherlands schools made a draft questionnaire 3 Four participating schools pretest the questionnaire 4 All 9 participating schools approved the questionnaire

17. Knowledge and understanding Have demonstrated knowledge and understanding in a field of study that builds upon and supersedes the general secondary education1, and are typically at a level that whilst supported by advanced textbooks 2, includes some aspects that will be informed of the forefront of their field of study3 Internationally accepted descriptions of bachelor and qualifications International Survey HotelManagement 1 human resource management principles to manage and guide employees 2 research methods and techniques in organisational sciences 3 sustainable environmental issues within the hospitality industry

18. Applying Can apply knowledge and understanding in a manner that indicates a professional approach to their work or vocation 1, and have competences typically demonstrated through devising and sustaining arguments and solving problems within their field of study 2 Internationally accepted descriptions of bachelor and qualifications International Survey HotelManagement - apply marketing techniques and substantiate the choices - manage a team with various cultural backgrounds - control your department financially using key figures or indicators - apply risk management to reduce the possibility of calamities - handle time at work effectively and deal well with stress factors

19. Internationally accepted descriptions of bachelor and qualifications International Survey HotelManagement Making judgements Have the ability to gather and interpret relevant data (usually within the field of study)1 to inform (make) judgements that include reflection on relevant social, academic or ethical issues 2 • take ethical principles into consideration in the execution of the • profession • carry out applied research, such as feasibility studies • select and recruit staff using function requirements (selection and • recruitment)

20. Internationally accepted descriptions of bachelor and qualifications International Survey HotelManagement Communication Can communicate information, ideas, problems and solutions1 to both specialists2 and non-specialist 3 audiences • Present and explain a business plan to the bank / owner / corporate office • Advise the management of the hotel chain or the top management referring to research results • Communicate effectively with employees about policy changes • Communicate with colleagues about the profession in English, French, Germand and Spanish

21. Internationally accepted descriptions of bachelor and qualifications International Survey HotelManagement Learning skills Have developed those learning skills that are necessary for them to continue to undertake further study1 with a high degree of autonomy2 • think ‘out of the box’ in a creative way to break down fixed patterns making innovation in the organisation possible • accept feedback concerning the personal performance • draw up and follow a personal development plan • contribute to the development of professionalisme within the branch by means of publications or contributions to conferences

26. All Austria USA Assess your personal professional actions with the assistance of standards Accept feedback concerning your personal performance Think ‘out of the box’ in a creative way to break down fixed patterns making innovation in the organisations possible Draw up and follow a personal development plan Work professionally at an international level Manage in a result oriented way in order to obtain satisfied guests healthy financially results Neth Strong qualifications

27. Contribute to the development of professionalism within the branch by means of publications and or contributions to conferences Weak qualifications

30. Thank you for your attention G.B.Rexwinkel@ivlos.uu.nl Rexwinkel@nqa.nl

32. Fine Arts • On what stages / operahouses / orchestras etc. are • graduates performing? • Where are graduates exhibiting?