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Creative Scheduling

Creative Scheduling. Options for Staffing a Traffic Management Center Teresa Hyde Mn/DOT Regional Transportation Management Center. Models for Scheduling. Full-time 8 to 12 hours shifts Used by State governments & private sector

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Creative Scheduling

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  1. Creative Scheduling Options for Staffing a Traffic Management Center Teresa Hyde Mn/DOT Regional Transportation Management Center

  2. Models for Scheduling • Full-time • 8 to 12 hours shifts • Used by State governments & private sector • Used by Mn/DOT Maintenance Dispatch & Minnesota State Patrol Dispatch • Pooled Staffing • Used by Mn/DOT Traffic Operations

  3. Minnesota State Patrol Dispatch • 24 hrs/7 days • Full-time state employees recruited from the general public • 21 Radio Communications Operators (RCO) • Three supervisors (one per shift) • 3 or 4 RCO’s per shift

  4. Mn/DOT Metro Division Maintenance Dispatch • 24 hrs/7 days • Full-time state employees, generally former maintenance field staff • 8 Radio Communications Officers • 1 Supervisor • 1-2 RCO’s per shift

  5. Advantages Ease of scheduling Consistency Training Quick learning curve Expertise in skills Disadvantages Burn out Boredom “Dead End” job Full-Time Staffing

  6. Traffic Operations • 5:30am-8:30pm M-F, 10-6 Sat, 11-7 Sun • Full-time, part-time, and temp employees, all from within the Office of Traffic, Security, and Operations • 2 Supervisors with varying schedules • 26 staff who work 3 to 35 hours/wk • Represented by 4 different unions

  7. Transportation Program Specialist Senior Engineer Transportation Specialist Management Analyst Research Analyst Systems Integrator Student Worker U of M Researcher Information Technology Specialist Information Officer Transportation Generalist State Program Administrator Transportation Program Supervisor Sr. Job Classifications

  8. Representing... • Freeway Operations (core staff) • Incident Management • Freeway System Design • Freeway System Integration • Traveler Information • Transportation Security

  9. What Traffic Operations Does... • Dispatcher • Highway Helper • State Patrol Dispatch • State Patrol Troopers • Incident Log • Traveler Information Operator (TIO) • Media • www.511mn.org and flow map • General phone calls

  10. What Traffic Operations Does... • Operator • Ramp Meters • Variable Message Signs • Lane Control Signals • Traffic Flow • Field Calls

  11. The Schedule • Scheduling is coordinated by one person • Collect requested times/days off from staff • Framework is filled in • Posted once a month, 2 weeks prior to the start of the month (per union contract) • After posting, staff are responsible for “swapping” as needed

  12. The Schedule • Method - Organized Chaos • Mix experienced with inexperienced • Mix core staff with volunteer staff • Factor in personal skill strengths & specialties

  13. Advantages to Pooled Staffing • Take experience back to “real” job • Add different perspectives • “Staff Up” during peaks • Almost no burnout • Flexibility in staffing due to large number • Staff learn what other units do/relationships • Fully operational when 2 unions went on strike

  14. Disadvantages to Pooled Staffing • Training • Full-time Trainer • Online Help System • Lack of Consistency • Performance Reviews • Online Help System

  15. Disadvantages to Pooled Staffing • Tricky Reportability • Differing Priorities • Layoffs & Bumping

  16. Conclusion • Two basic, yet flexible, models for scheduling • Evaluate your needs & constraints • Be creative!

  17. Thank you! I can be reached at: teresa.hyde@dot.state.mn.us or 651-634-5311

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