: Zensar Technologies Analyst Meet : Business Process Outsourcing & Optimization

1. : Zensar Technologies Analyst Meet :Business Process Outsourcing & Optimization w w w . z e n s a r . c o m A CMMI Level 5 Company

2. BPO Service Offerings • Retail BPO • Logistics • Procurement • Merchandise Management • Critical Path Management • Analysis & Reporting • Finance & Accounting • Accounts Receivables & Payable • Accounts Reconciliation • Expense Reporting • Fixed Assets Management • General Ledger & Reporting • Contact Center • Customer Selection • Customer Acquisition • Customer Retention • Customer Extension • Tech Helpdesk • Data Analytics & Reporting • Business Research • Contact Database Management • Data Analytics • Content Population • Data Processing & Cleansing

3. Key Highlights – 2007-08 • Ranked as one of the top 20 offshore FAO service provider by FAO Today magazine. • Recognized as one of the top 100 global BPO service providers by International Association of Outsourcing Professionals for 2007-08 • Demonstrated “First Time Offshoring” implementation capability for a North American customer by engaging in Consulting, Process documentation, Service level base lining, Process transition, Stabilization and Consistent deliveries from offshore

4. Key Highlights – 2007-08 Contd… • Established two key strategic partnerships in Canada and US for jointly servicing the North American market. • Created value in F&A and Retail domains in terms of processes & marquee Customers. • Strengthened Retail BPO offerings by focusing on Non Merchandise Procurement and Global Supply Chain services.

5. Key Highlights – 2007-08 Contd… • Seamlessly transitioned critical retail processes in the year • M&S – Global Supply Chain management, Reporting & Data Analytics • A full service Retail domain sales and marketing company- high end order entry, invoicing and document indexing services. • Expanded into new processes in existing accounts. • M&S (Global supply chain administration, Fast fashion, downstream reporting) • Danaher (Videojet, Fluke)

6. Key Highlights – 2007-08 Contd… • Signed multi year deals with- • A leading national banking & financial corporation for providing customer interaction services (Kotak Mahindra Bank) • A retail sales and marketing company • A specialized dental equipment manufacturing company Over $10 mn of revenue expected from the strategic alliances in 3 years

7. Transition to Optimization

8. IT Services BPO Services Applications Development Finance & Accounting Technical Service desk Application Maintenance 24x7 Customer Interaction Services Application Migration Supply Chain Mgt Testing Customer Business Transformation through integrated IT-BPO services • The 3 top Zensar Customers are also Zensar BPO customers • Zensar BPO has been very successful in mining existing customers

9. 2008-09 Road Map Targeting to cross 1100+ resources in 2008-09 and 40% revenue CAGR in the next 3 years

10. Territory Focus • Focus on North American ( US and Canada) markets for new business acquisition through existing sales channels and partnerships • Planned growth in UK and Ireland market • Focus on fast growing domestic market to acquire business from BFCs/ NBFCs, telecom and other services organizations

11. Thank You Hiren Kulkarni hirenk@zensar.com