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The Internet Channel

The Internet Channel. William Burke - Partner Innovative Corporate Solutions www.4ICS.com. The Internet Channel. Worldwide Telephone Statistics 700 Million phone lines 9/10 of population have never made a call 1/3 of 9/10 is in India and China Source: Lucent Technologies.

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The Internet Channel

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  1. The Internet Channel William Burke - Partner Innovative Corporate Solutions www.4ICS.com

  2. The Internet Channel Worldwide Telephone Statistics • 700 Million phone lines • 9/10 of population have never made a call • 1/3 of 9/10 is in India and China Source: Lucent Technologies The Internet Channel Session #474

  3. The Internet Channel Average Call Duration • Voice call - 3 minutes • Internet session - 25 minutes Source: Lucent Technologies The Internet Channel Session #474

  4. The Internet Channel Global Internet Users • 1994 - 30 Million • 1998 - 140 Million • 2001 - est. 250 Million Source: Forrester Research The Internet Channel Session #474

  5. The Internet Channel Hours Used per Week by Age - Harris Poll AgePCInternet The Internet Channel Session #474

  6. The Internet Channel E-Commerce Transaction Volume • Business to Business • 1999 - $43 Billion • 2003 - $1.3 Trillion (est.) • Business to Customer • 1999 - $8 Billion • 2003 - $108 Billion (est.) Source - Forrester Group The Internet Channel Session #474

  7. The Internet Channel Insurance Industry Distribution Costs • $121 Billion Annually • 20% of premium revenue goes toward paper-based distribution Source: Internet Week The Internet Channel Session #474

  8. The Internet Channel Challenge Your Processes for Redesign • Identify ways to compete against yourself • Seek technology to undercut your pricing The Internet Channel Session #474

  9. The Internet Channel Web Consumer Priorities 1) Security 2) Intuitive Interface 3) Community 4) Information Depth and Currency The Internet Channel Session #474

  10. The Internet Channel Web Consumer Priorities 5) Broad Product Selection 6) Comparison Shopping 7) Lowest Price 8) Personalization Source: Ernst & Young LLP The Internet Channel Session #474

  11. The Internet Channel Web Benefits • Business • Administrative processes simplified • Distribution costs reduced • Consumer • Rapid comparison • Convenience • Privacy The Internet Channel Session #474

  12. The Internet Channel Business E-Commerce Strategies • Protect and build brand • Integrate sales, marketing, and customer service • Develop high-velocity supply chains • Anticipate web-based competition • Support One-to-One marketing The Internet Channel Session #474

  13. The Internet Channel Business E-Commerce Tactics • Increase speed and accuracy • Create natural dialog with customers • Integrate all customer access points • Build ongoing relationships The Internet Channel Session #474

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