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Successful Selling of 3CX Phone System

Successful Selling of 3CX Phone System. First Contact. What do they like about their current or former phone system? What areas do they want to improve? Outgrowing old phone system and cost are normally motivators Main Goals: alleviate pain points and give them what they already like

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Successful Selling of 3CX Phone System

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  1. Successful Selling of 3CX Phone System

  2. First Contact • What do they like about their current or former phone system? • What areas do they want to improve? • Outgrowing old phone system and cost are normally motivators • Main Goals: alleviate pain points and give them what they already like • Convey your expertise

  3. Site Analysis

  4. Site Analysis, Contd. What types of Phone Lines? • VoIP or Skype (ITSP) • Low Call Costs, Expandable, Greater Points of Failure • PSTN/T1/ISDN • Expandable, Reliable, but Expensive • Plain Old Telephone (POTs) Lines • Reliable, Relatively Inexpensive, Not Expandable • www.telephonyadvice.com/

  5. Site Analysis Contd. Selecting the Right IP Phones • How Many? • Soft clients or hard phones? • What Features – LEDs, Display size, Extension Satus, etc. • Wireless Phones? • Headsets? • Existing Analog Phones / Devices? • Other Needs (conference phone, sidecar, etc)

  6. Site Analysis Contd. Additional Considerations • Network capabilities • POE Switches • Firewall • Overhead Paging or Intercom • 3CX Server Location

  7. Call Routing Discussion

  8. Call Routing Discussion, Contd. • Diagram/whiteboard customer’s call routing plan • Clarify customer’s requirements and system limitations • Involve all applicable company personnel • Pre-configure server (if possible)

  9. Create a Quote • Only difference between 3CX licenses is sim. calls • Upgrade Insurance is recommended • Portal Support – Optional • 3CX/Patton Bundle Discounts Available

  10. Create a Quote, Contd. Reseller Ancillary Revenue Opportunities • Installation Fees (Hourly / Flat Rate) • Service Agreement (Upgrade Installation, Support, Configuration Changes, Remote Assistance)

  11. 3CX and Deerfield Resources • Extend your training beyond today • Get more exposure and leads • Many resources available

  12. Sales Videos • How an IP PBX Works • Advantages of a Windows Based PBX • Hotel Module Training • http://training.3cx.com/

  13. Technical Videos • Installation Guide • Trunk Setup – PSTN, VoIP and Bridges • Phones and Extensions • Feature Configuration – queues, ring groups, digital receptionists, Exchange integration, etc.

  14. 3CX News • Deerfield.com 3CX Blog: http://blog.telephonyadvice.com/ • 3CX Blog: http://www.3cx.com/blog/ • 3CX Facebook: http://3cx.atfacebook.net/ • Deerfield Twitter: http://twitter.com/deerfieldcom

  15. 3CX Certification • Certified Partners are highlighted on the 3CX Reseller Search Page • Receive a “3CX Certified Partner” Logo • Take the test at: http://www.3cxacademy.com/

  16. 3CX Leads • 3CX Purchasers locate resellers through 3CX Site • Post 3CX Partner Logo on your Website to get listed • We will pass on new 3CX leads to you

  17. 3CX PRM • View and maintain Leads • 3CX Logos, Banners and Manuals • 3CX Sales Brochure – Brandable • 3CX PRM: https://erp.3cx.com

  18. Technical Support • Email Support: resellersupport@deerfield.com • Ticket Support: http://support.3cx.com/ • Phone: (989) 731-9250 - Deerfield (404) 478-6515 - 3CX • 3CX Wiki: http://wiki.3cx.com/ • Partner Forum: http://www.3cx.com/forums/3cx-partner-forum-3/

  19. Success!

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