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Unstated Expectations and Resentment: The Impact on Success

Explore the consequences of unspoken expectations leading to resentment in projects. Learn the DMAIC and Raytheon Six Sigma approaches, successful projects like Patriot Production Quality Project, and the importance of value to customers, shareholders, and the workforce. Join the fight for project success where lives depend on us.

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Unstated Expectations and Resentment: The Impact on Success

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  1. A Quote or two… • “An unstated expectation is a resentment under construction” Anonymous • Six Sigma’s 5 Steps = DMAIC • “Dumb Managers Always Ignore Customers” • “Defense Managers Always Incur Cost” • Six Sigma at Raytheon has 6 steps – must be better!

  2. Raytheon Six Sigma • Successful Projects: • Patriot Production Quality Project • Contract Closeout Team • Progress Payments • Radar Cost Reduction

  3. Competitive Edge • Value in eyes of the customer • Value in eyes of shareholders • Value in the eyes of the workforce • We’re in the fight – lives depend on us!!

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