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Communication and the Role of ICT

Communication and the Role of ICT. BTEC Business. Communication: The Role of ICT. In business, communication can be: between individuals between individuals and organisations within a business between a business and an external organisation. Communication.

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Communication and the Role of ICT

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  1. Communication and the Role of ICT BTEC Business

  2. Communication: The Role of ICT In business, communication can be: • between individuals • between individuals and organisations • within a business • between a business and an external organisation

  3. Communication Communication takes place within networks. These are some of the types of network: • chain • circle • wheel • all-channel

  4. Communication • A chain network e.g formal contact

  5. Communication • A circle network e.g. between people at the same level

  6. Communication • A wheel network e.g. sales teams report to head office

  7. Communication • An all-channel network e.g. brainstorming

  8. Communication Communication in the business world is very different today compared to twenty years ago, because of: • Information and Communication Technology (ICT)

  9. Examples of ICT Use • Mobile telephones • Video and tele-conferencing • Lap-top computers • E-mail • Multi-media communications

  10. Communication Failure No matter what medium of communication is used, it can fail if: • jargon is used inappropriately • badly written messages are transmitted • the message goes to the wrong receiver • information overload takes place • the communication channel breaks down

  11. Communication Failure In the UK until recently, firms wanting to move into e-commerce have been: • prevented due to slow connection speeds • affected by lack of broadband services Go to the Activity for more on this.

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