Skill with People

1. Skill with People Learn the art of Interpersonal Skills astronlife@gmail.com

2. Why do we need to learn Interpersonal Skills ? • We can’t get all the work done alone • We need the help of others to complete tasks • We are social being and live in human society • To grow in life we must learn to deal with people

3. How can you skillfully manage people ? • When you have a proper understanding of • human nature & people • When you know why people do the things they do • When you know why and how people react under certain conditions

4. Understanding Human Nature and People Recognize people for: What they are and Not what you think they are and Not what you want them to be

5. The harsh fact – The basis of all skills PEOPLE are primarily interested in THEMSELVES and NOT IN YOU !!!

6. The harsh fact – The basis of all skills • People love to talk and listen about: • Themselves • Their Family • Their Children • Their Job/Business • Their Health • Their Plans • Their House/Assets, etc.

7. How to skillfully talk to people ? Choose the most interesting subject of the world THEMSELVES 1

8. How to skillfully talk to people ? Contd . . . Substitute these words: ‘I, me, my, mine’ With ‘YOU / YOUR’ 1

9. How to skillfully talk to people ? Contd . . . Be a Good Listener. Always encourage other people to talk about themselves Try asking them questions like: “How is your family Rajiv?” “What are your future plans for your business Harish?” “How is your son doing at the medical college?” “How is your health?” “Is this your family picture?” 1

10. How to skillfully Listen to people ? Use the SOFTEN Technique S – Smile O – Open Arms F – Forward Lean T – Touch 2 E – Eye Contact N – Nod while Listening

11. How to skillfully make people feel Important ? The strongest of all desires of Humankind : The DESIRE to be IMPORTANT While talking to people: Always be Hearty in your Approbation And Lavish in your Praise 3 Everybody wants to be treated as Somebody Nobody wants to be treated as Nobody

12. How to skillfully make people feel Important ? Contd . . . Follow these simple Tips: Listen to them keenly Applaud and compliment them Use their Names and Pictures as often as possible Pause before you answer them Use their words – ‘YOU’, ‘YOUR’ Acknowledge people who are waiting to see you Pay attention to everybody in a group 3

13. How to skillfully praise people ? Keep the 4 tips in mind: 1 – Be Generous with your praise 2 – The praise must be sincere 3 – Praise the act, not the person 4 – Make the praise specific and to the point 4

14. How to skillfully AGREE with people ? Follow these SIX ways to agree with people: 1 – Learn to be a naturally agreeable person 2 – Tell people when you agree with them 3 – Do not tell people when you disagree with them unless it is absolutely necessary 4 – Admit when you are wrong 5 – Refrain from arguing 5 6 – Handle fighters properly

15. How to skillfully Influence people ? Follow these Two steps: 1 – What they want (Need / Desire) 2 – How they can get it. 6

16. How to skillfully Convince people ? Problem while understanding other’s view point: • Peoples skeptical nature • Ego issues • Social & Cultural Differences • Educational Differences • Physical / Mental Barriers • State of mind 7

17. How to skillfully Convince people ? Contd…. How to skillfully make up people’s mind ? 1 – Ask ‘Yes’ questions only Before getting the final YES answer ask various ‘yes’ questions e.g.: “You want your family to be happy, don’t you?” “You want the best value for your money, don’t you?” “Don’t you think your children need the best education?” 2 – Give people reasons to say ‘yes’ to you Reasons should be the benefit or advantages to that person after saying ‘yes’. Tell people how will they be benefitted by doing what you want them to do, not how you get benefit. e.g.: “Changing to this brand will give you more results at less cost” “This is the way how your job will be finished in half the time” 7

18. How to skillfully Convince people ? Contd…. How to skillfully make up people’s mind ? 3 – Give people a choice between two yeses Give options that has two answers and that are yes in either case e.g.: “Do you want to start the work tomorrow or Tuesday” “Do you want to pay by Card or cash” “Which color would you prefer White or Red” 4 – Expect people to say ‘yes’ to you and let them know they are expected to say ‘yes’ STEP 1 : Expecting people to say you ‘Yes” STEP 2 : Say them that you expect a ‘Yes’ This is what is called going beyond confidence 7

19. How to skillfully Critique people ? The 7 rules to remember: 1 – Criticism should be made in absolute privacy 2 – Preface criticism with a kind word or compliment 3 – Make the criticism impersonal – criticize the act, not the person 4 – Supply the answer / solution 5 – Ask for co-operation, don’t demand it 8 6 – Criticize only once for the offence, never mention again 7 – Finish the criticism with a friendly note

20. How to skillfully Thank people ? The 5 rules to remember: 1 – When you say ‘Thank You’, MEAN IT 2 – Say it clearly and distinctly 3 – Look at the people you thank 4 – Thank people by name 5 – Work at thanking people 9

21. How to skillfully make a Good Impression ? To a Great extent we control others’ opinions of us. Be proud of yourself of who you are and what you do Also Remember to: Be Sincere Show Enthusiasm Don’t be overanxious Don’t try to defend yourself by running other people down Don’t know anybody or anything 10

22. How to skillfully make a Talk ? Follow these 9 rules : 1 – Know what you want to say 2 – Know you audience, venue and time 3 – Make the objective of your talk clear to the audience 4 – Say it and sit down 5 – Look at the audience while you talk 6 – Talk about what the audience is interested in 11 7 – Don’t try to make a speech 8 – The message should be clear 9 – Summarize your talk at the climax

23. These are the 11 Skills you’ve Learned now 1 – How to skillfully talk to people ? 2 – How to skillfully Listen to people ? 3 – How to skillfully make people feel Important ? 4 – How to skillfully praise people ? 5 – How to skillfully AGREE with people ? 6 – How to skillfully Influence people ? 7 – How to skillfully Convince people ? 8 – How to skillfully Critique people ? 9 – How to skillfully Thank people ? 11 Skills 10 – How to skillfully make a Good Impression ? 11 – How to skillfully make a Talk ?

24. Now you are a perfect Skillful People Manager

25. Thank You astronlife@gmail.com