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Supernova Client Service Model

®. Supernova Client Service Model. Y our Name B usiness name. Client Focused Our primary focus is _________________ We limit the number of clients we have in order to give you world class service We believe in _______________________

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Supernova Client Service Model

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  1. ® Supernova Client Service Model Your Name Business name

  2. Client Focused • Our primary focus is _________________ • We limit the number of clients we have in order to give you world class service • We believe in _______________________ • It is important for us to build a long term relationship with our clients

  3. Our investment philosophy Every client’s financial situation is unique. We customize your planto align your money with your life.

  4. Meet The Team Put your pictures and bios here

  5. Our client service model is based on 3 standards: #1: 12–4–2 Monthly Client Contact • Quarterly reviews of which 2 are in-person meetings • Other 8 contacts are a short phone call to check in and present topics of interest to clients and address any of your concerns • Your monthly appointment time will be scheduled in advance • You will receive a folder with important information that will be reviewed each meeting.

  6. #2: Rapid response to client questions • One hour response and 24 hour resolution during regular business hours or follow up to tell you, the client, when we will have an answer • We incorporate this standard because we believe clients need to know we will do what we say we will do

  7. #3: Multi-generational planning and implementation of that plan • Every client receives a financial plan and analysis of their goals so we can better serve you and your family • We help clients create a cash flow analysis so they can plan for the future no matter how long they live. • We implement and rebalance your financial plan on a quarterly basis

  8. Our practice is client focused add: objective, ethical, service oriented and transparent or your own words

  9. Our Process: describe what you do Sample: We are client-focused wealth investment advisors. We meet with prospects to ensure we are the best fit for them. Then we work together to develop a plan that meets their risk tolerance and retirement goals. We implement that plan and meet with you monthly to update you on any activity and adjustments to your portfolio as well as present interesting topics of interest. Every six months we will have an in-person review. If you have any issues or concerns between monthly meetings we guarantee you 1 hour response and 24 hour resolution during regular business hours or we will tell you when we will resolve your questions. Our commitment is to give you, the client, first class service.

  10. Visit our website for more information:

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