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Client Relationship Model

Client Relationship Model. Client Relationship Model (CRM). Panel objectives The CRM sessions from June through October have focused on describing the implementation issues that have been identified to date

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Client Relationship Model

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  1. Client Relationship Model

  2. Client Relationship Model (CRM) Panel objectives The CRM sessions from June through October have focused on describing the implementation issues that have been identified to date There was therefore a greater focus on issue identification as opposed to issue resolution The focus of this panel is more on how Dealer Members have resolved or plan to resolve some of the major issues that have been identified IIROC staff will contribute to the panel by setting out its expectations and rule requirement interpretations as required throughout the discussion

  3. Client Relationship Model (CRM) Issues for discussion Regulatory intent behind new suitability assessment requirements

  4. Client Relationship Model (CRM) Issues for discussion Additional “know your client” information and account portfolio elements must now be collected and considered Increased expectations as to the precision of information that must be collected

  5. Client Relationship Model (CRM) Issues for discussion Standardized discussion of suitability assessment process in relationship disclosure information materials provided to clients Elevated need to get all advisors assessing suitability in the same way

  6. Client Relationship Model (CRM) Issues for discussion Shift for some advisors from only performing suitability assessments at time of trade/order to more of an ongoing suitability assessment obligation

  7. Client Relationship Model (CRM) Issues for discussion Shift for some advisors to performing suitability assessment on an account portfolio basis rather than on a position by position basis

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