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National Careers Service Joe Billington

National Careers Service Joe Billington Director of the National Careers Service. Strategic Context. Right Advice Right Time Autumn Statement Heseltine

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National Careers Service Joe Billington

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  1. National Careers Service Joe Billington Director of the National Careers Service

  2. Strategic Context Right Advice Right Time Autumn Statement Heseltine Skills Investment Strategy

  3. National Careers Service Online through the website and webchat -nationalcareersservice.direct.gov.uk A telephone helpline for everyone age 13 and over – 0800 100 900 Face-to-face careers advice for adults age 19 and over (or 18 year old Jobcentre Plus customers) Available on the high street, JCP offices, community venues and in prisons A walk in service , directing people to the best source of advice whatever their needs.

  4. Impact and benefits Independent research results published September 2012 indicated that: 85% of customers rated the overall quality of the service as good 76% of customers had progressed in learning or work in the six months since their advice session; 56% of customers that had seen progression thought that their adviser had played an important role in achieving it.

  5. National Careers Service Monthly stats

  6. National Careers Service • Delivers 75,000 face to face sessions per month • Has a specific focus on supporting those looking for work • Comprehensive coverage demographically, geographically and for sectors • Highly regarded labour market information • Over 2,500 professional careers advisers • Connected to the wider skills sector • Close links with other parts of government

  7. National Careers Service 2014+ • Local leadership • Customer and adviser led service • Locally informed advice and guidance • Digital by default • Citizen ownership • Optimised data collection and management • Outcome based funding • Personalised online experience

  8. Area based contracts • Local service to comprise face to face, telephone and web services. • Each area provider will be required to provide services for all specialist groups • Proactive facilitative role to connect and inspire people to identify and exploit careers opportunities • Local information pages of the National Careers Service website

  9. National Contact Centre • General query management, signposting and triage • Immediate national information and advice • Referring to local or specialised advisers. • Answering general queries • Support for web users • Proactive telephone careers advice for • Area and national campaigns • National partnership activity. • Central contact point for partners • Complaint handling

  10. Outcome Payment System • Satisfaction • Relevant, next steps • Careers Management • Ongoing engagement • Jobs and Learning • Starting and progression

  11. Digital Delivery • Localised online offer • Area prime contractors maintaining local pages with current information, priorities and advice • Personalised careers engagement • a personal account holding past interactions and presenting relevant opportunities • Facilitative capability • A platform that facilitates interactions with a wide range of tools across the sector • Multi channel social media delivery • Dynamic delivery through multiple online channels

  12. Operating model

  13. facebook.com/nationalcareers @nationalcareers Thank you Procurement comments: concept@intellectuk.org

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