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Southeast Missouri State University: Campus Health Clinic

Southeast Missouri State University: Campus Health Clinic. Carly Finke Cory Gool Rachel Hofmann Derek Miller Adam Kazda Michael Rhyne Joshua McDonough Benjamin Zelasko. About the Clinic. CHC provides health services for students, faculty and staff at SEMO Staffed by SoutheastHEALTH

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Southeast Missouri State University: Campus Health Clinic

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  1. Southeast Missouri State University:Campus Health Clinic Carly Finke Cory Gool Rachel Hofmann Derek MillerAdam Kazda Michael Rhyne Joshua McDonough Benjamin Zelasko

  2. About the Clinic • CHC provides health services for students, faculty and staff at SEMO • Staffed by SoutheastHEALTH • Recent update in insurance to encourage usage • Decrease in amount of faculty/staff each year

  3. Defining the Problem • Usage by employees is dwindling in recent years • Employees perceptions about the CHC

  4. Data Collection • Created the survey based on the objectives created and approved by Dr. Cherry and Dr. Bruce Skinner • Sample: Random sample of faculty and staff on SEMO campus • Faculty: 31.4% Staff: 68.6% • Sample size: 163 out of 752 surveys received in the mail

  5. Objective No.1: To determine the perceptions of faculty andstaff that influence their use of the Campus Health Clinic. Question: Regardless of whether you’ve used the CHC inthe past, we’re interested in your view of the following…

  6. Objective No.1: To determine the perceptions of faculty andstaff that influence their use of the Campus Health Clinic. Question: Regardless of whether you’ve used the CHC inthe past, we’re interested in your view of the following…

  7. Objective 4: To identify, through interactions with faculty and staff, possible programmatic and administrative incentives that could improve usage by faculty and staff of theCampus Health Clinic. Question: Does being an employee of the university discourage your use of the CHC? • Top Answer: “No” (56) • “The only time I visited was to get a flu shot.” • “No, in fact I think it is an asset. I would use it much more, probably, if I lived in Cape.” • “I just don’t think about the Clinic for health issues other than flu shots.” • “Yes, because you wait with your students.” • “They said they would bill as an office visit. Other local doctor’s offices charge $50-60 per visit because of the contract with the insurance. The CHC charges more than double that. If they charged what other doctors visit charge I would be more likely to use it.” • “Rather go to my primacy care physician.” • “No, it encourages it because it is more convenient.”

  8. Objective 4: To identify, through interactions with faculty and staff, possible programmatic and administrative incentives that could improve usage by faculty and staff of the Campus Health Clinic. Question: Have you ever had a bad experience at the HCH? If so, what happened? • Top Answer: “No” (43)” • Parking is a little difficult. Even though I have an employee hang-tag, its not good in that particular lot.” • “Yes, I was treated very rudely by the receptionist; talked down to by the practitioner.” • “With the current university health insurance its just easier to go to another clinic. They charged my university bill and I had a difficult time getting it paid through HSA. Also seemed higher price.” • “No, except I had to wait a long time” • “They incorrectly diagnosed my symptoms”

  9. Objective 4: To identify, through interactions with faculty and staff, possible programmatic and administrative incentives that could improve usage by faculty and staff of theCampus Health Clinic. Question: What other services could the CHC provide that would encourage you to use the CHC? • “Information for new employees to increase awareness” • “Emergency services and weekend services” • “Parking” • “I have a family physician, so why use the CHC? It’s good for Flu shots” • “After hours availability” • “I would go more if I didn’t want to take sick leave for the visit. That would be incentive.” • “If I could bring my children”

  10. Objective 2Assess faculty and staff knowledge of the services provided by the CHC.

  11. Objective 3To determine the experiences and level of satisfaction of faculty and staff who have used CHC before. 1= Strongly Disagree 3= Neutral 4= Agree 2= Disagree 5= Strongly Agree

  12. Objective 3To determine the experiences and level of satisfaction of faculty and staff who have used CHC before. 1= Strongly Disagree 3= Neutral 4= Agree 2= Disagree 5= Strongly Agree

  13. Objective 3To determine the experiences and level of satisfaction of faculty and staff who have used CHC before. On a scale of 1-5, with 5 being the highest, how would you rate your overall satisfaction with CHC?

  14. Objective 5To assess concerns of faculty and staff within demographic groups. FACULTY v. STAFF 1= Strongly Disagree 3= Neutral 4= Agree 2= Disagree 5= Strongly Agree

  15. Objective 5To assess concerns of faculty and staff within demographic groups. FACULTY v. STAFF 1= Strongly Disagree 3= Neutral 4= Agree 2= Disagree 5= Strongly Agree

  16. Objective 5To assess concerns of faculty and staff within demographic groups. GENDER 1= Strongly Disagree 3= Neutral 4= Agree 2= Disagree 5= Strongly Agree

  17. Objective 5To assess concerns of faculty and staff within demographic groups. GENDER 1= Strongly Disagree 3= Neutral 4= Agree 2= Disagree 5= Strongly Agree

  18. Objective 5To assess concerns of faculty and staff within demographic groups. AGE 1= Strongly Disagree 3= Neutral 4= Agree 2= Disagree 5= Strongly Agree

  19. Objective 5To assess concerns of faculty and staff within demographic groups. AGE

  20. Limitations • Non-Participation • Hand full of surveys were not completed in full • Non-Applicable • Some respondents have never been to the CHC • Time Constraint • Needed time to receive extra surveys

  21. Conclusion • To determine the perceptions of faculty and staff that influence their use of the CHC • Majority of respondents were neutral on feelings toward CHC • To assess faculty and staffs knowledge of the services provided by CHC • Majority of survey takers had knowledge of services • To determine the experiences and level of satisfaction of faculty and staff who have used CHC • On average, most respondents had positive feelings toward the CHC • 53% of respondents had positive overall satisfaction with the CHC

  22. Conclusion • To identify possible programmatic and administrative incentives that could improve usage by faculty and staff of the CHC • Most said “No” • Other main answers: “Parking”, ”I have my own doctor”, “Lower Fees” • To assess concerns of faculty and staff within demographic groups • Faculty and Staff only disagreed on two aspects regarding the CHC • Males and Females had similar responses • With regards to age, the only significant difference amongst responses was staff helpfulness

  23. We would like to thank you for your time! Does anyone have any questions?

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