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Tennessee

Tennessee. www.TN511.com. Tennessee. Where we started Pre-recorded Construction Hotline and a link off the TDOT home page TDOT SmartWay Information System (TSIS) SmartWay Web site. Tennessee. Pre-recorded Construction Hotline ...

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Tennessee

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  1. Tennessee www.TN511.com

  2. Tennessee • Where we started • Pre-recorded Construction Hotline and a link off the TDOT home page • TDOT SmartWay Information System (TSIS) • SmartWay Web site

  3. Tennessee • Pre-recorded Construction Hotline ... • just that – a 1-800 number that was recorded once a week (on Thursday). • … and a link off the TDOT home page. • The script from the 1-800 number posted to the web. Plus, a pop-up window that appeared when a major incident was entered.

  4. Tennessee • TSIS – TDOT SmartWay Information System

  5. Tennessee • SmartWay Web site • Statewide

  6. Tennessee • SmartWay Web site • Regional (East Tennessee/Chattanooga)

  7. Tennessee • SmartWay Web site • City/County (Nashville/Davidson)

  8. Tennessee • SmartWay Web site • City/County (Nashville Central)

  9. Tennessee 511 • Launched: August 14, 2006 1:00 PM CDT • Supplies information on: • Incidents (TDOT & THP) • Construction (TDOT) • Weather-related Road Conditions (TDOT) • Weather Reports (NOAA-NWS)

  10. Tennessee • Incidents • Expected to block a lane of traffic for 30 minutes or more. • Input by TDOT HELP dispatchers (andsoon THP dispatchers) • Gives location of crash, type of crash, time reported, and estimated time of clearance

  11. Tennessee • Construction • Input by TDOT field personnel • Includes both construction and maintenance projects • Includes projects that will impede traffic flow significantly • Gives location and type of project

  12. Tennessee • Weather-related Road Conditions • Input by TDOT field personnel • Gives location and type of conditions • flooded roads, patches of ice and snow, and extremely hazardous conditions • Includes type of impact • Roadway closed • Travel not recommended • Use caution

  13. Tennessee • Weather Reports • Supplied by NOAA’s National Weather Service • Includes current conditions, forecast, and weather alerts • Information for regions, cities, or specific routes

  14. Tennessee • Costs • Estimated • $1.2 - $1.5 million • Development • $250,000 • Implementation & Maintenance • $598, 000

  15. Tennessee • 511 Interactions – First Month(August 14, 1:00 PM – September 13) • Total Calls – 90,875 • Traffic – 77,981 (86%) • Weather – 12,867 (14%) • Transfer – 2,156 (2%) • Average Length – 1:44 • Comments - 143 • Positive - 59 • Negative - 47 • Suggestions – 27 (16 pos/9 questions/2 neg)

  16. Tennessee • www.TN511.com • Co-branded SmartWay Web site

  17. Tennessee • www.TN511.com Interactions - First Month(August 14, 1:00 PM – September 13) • Total Unique Views – 11,484 • Peak Day – August 15, 2006 • Unique Views on Peak Day – 1,950

  18. Tennessee Questions ?

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