Endpoint Management from Clients to Servers

1. Endpoint Management from Clients to Servers Sergey Miltsyn Symantec System EngineerTBILISI, GEORGIAMailto: Sergey_Miltsyn@symantec.com Altiris Total Management Suite

2. Discussion Points • Quantifiable business objectives & outcomes • Strategic IT Spending • The foundation of achieving IT business goals • Managing change to accelerate the value of IT • Improving security through integration • Q & A

3. Quantifiable Business Outcome Increase quality; reduce costs Meet compliance demands Gain visibility & control Standardize IT infrastructure Automate manual processes

4. Meet SLAs and reduce operational costs Reduce deployment failures Improve quality of service Reduce hardware and software support costs Management Goals Quantifiable Business Outcome Increase Quality; Reduce Costs • State of Colorado > Saved $125,000 in technician time, $140,000 in lost productivity time, 7000 hours in migration time • Wayne Dalton > Reduced ticket (incident) resolution time from hours and even days to minutes • i2 Technologies > Improved employee productivity by better matching assets to project requirements (i2 Technologies) • AMCORE Financial > Reduced travel expenses by 70+ percent and can locate every piece of equipment

5. Discover IT assets, increase accountability Leverage a centralized CMDB to reduce the risk associated with change Increase IT infrastructure ROI and develop accurate budgets Reduce cost and complexity of maintaining multiple integration points Server consolidation Consolidate software license agreements Management Goals Quantifiable Business Outcome Gain Visibility & Control • GM Brazil > Reduced annual software license expenses by 44 percent within 45 days, equaling a 1,000 percent ROI • Reed Smith > Reduced inventory time from one month to minutes • SkyWest Airlines > View asset information within help desk environment to quickly diagnose issues • AMCORE Financial > Create precise future IT budgets and maintain compliance • i2 Technologies > Improved decision making and help desk support through better visibility into end user's software assets

6. Standardize desktop configuration Standardize server operations Prevent software conflicts through application standardization Reduce the risk associated with desktop and server changes Management Goals Quantifiable Business Outcome Standardize IT Infrastructure • HealthNow > Increased datacenter staff productivity by 200 percent through standardized deployment • Microsoft MSN > Reduced time to build servers from 6 hours to 10 minutes and eliminated server build discrepancies • Triple S > Reduced migration time by 85 percent • Horizon > Improved software delivery success rate 60 percent to 90+ percent • US Air Force > Responded to new hardware imaging requests in 88 percent less time

7. Maximize the effectiveness of existing resources through controlled automation Reduce desktop downtime through automated state maintenance Automate software installation procedures Management Goals Quantifiable Business Outcome Automate Manual Processes • Dell >Reduced deployment time from 6 hours to 20 minutes and reduced the number of required engineers from 40 to 5 resources • Evergreen Healthcare > Replaced manual help desk processes with automated solutions to speed incident resolution time • SkyWest Airlines>Reduce software installation time by 95 percent • AMCORE Financial > Increased technician productivity by eliminating 60 hours per technician in gathering asset data • Maintech > Saved $1.3 million on its Windows XP migration

8. Create a baseline to support ongoing compliance initiatives Proactively support software licenses requirements and agreements Validate compliance against a proactive system security policy Track system changes through dependable audit trails Align technology with internal control process (COBIT & ITIL) Management Goals Quantifiable Business Outcome Meet Compliance Demands • i2 Technologies > Align processes and resources to industry-standards and best practices • SkyWest Airlines, Munich Re Group, GM Brazil > Automatically detect the installation of unauthorized software • SkyWest Airlines, Munich Re Group, GM Brazil > Remove banned and illegal software to maintain compliance • AMCORE Financial > Comply with the Sarbanes-Oxley Act and other federal, state and local laws by quickly producing a variety of detailed reports

9. Strategic IT Spending

10. IT Realities Heterogeneity “Let’s see… 4 hardware vendors, 9 operating systems, over 2,000 applications…” Governance Pressures “SOX, GLBA, HIPAA, FISMA, BASEL II, license compliance – What’s next?! Best practices and standards? Emerging Technologies “Blades, Itanium, Virtual Machines, Thin Clients…What’s next?” Security Pressures “Am I doing all I can to increase my company’s security posture?” Outsource Pressure “Justify that I can do it cheaper and better than someone else!” Flat IT Spend “Do more with less.” Consolidation “As companies come together, do their technologies work together ?”

11. Executive Management Business Units Security Team Regulation Team Architecture Team External Data Sources High costs, low service levels, inflexible operations Typical IT Environment Service Desk SLAs, Network Events Licenses, Contracts Discovery Tools Asset Repository Receiving Configuration Items DSL Packaging Configuration Mgt. Tools CMDB Security

12. MEET COMPLIANCE DEMANDS INCREASE SYSTEM SECURITY POSTURE REDUCE COSTS AUTOMATE MANUAL PROCESSES INCREASE QUALITY STANDARDIZE IT INFRASTRUCTURE GAIN VISIBILITY AND CONTROL IT Business Goals

13. Gaining Visibility and Control

14. Foundation of Managing Change • Configuration Management Database (CMDB) • A database which contains all relevant details of each CI and details of the important relationships between CIs. • Provides the foundation of effective change management Problem analysis resolution Change control CMDB View of real-time/near real-time configuration data Application Dependencies Desktop Configuration Network Configuration Server/Apps Configuration Event Management Financial Data Application Development ITAM Source: Configuration Management Database: What’s It All About? - Ronni Colville, Gartner 2005

15. Change control Incident / problem analysis & resolution Employee self-help Application packaging Client mgmt Application development Definitive Software Library Network mgmt Server/App mgmt Monitoring event mgmt Service-oriented integration IT Asset mgmt Improving Awareness & Control • Configuration Management Database (CMDB) • A database which contains all relevant details of each CI and details of the important relationships between CIs. • Provides the foundation of effective change management Centralized CMDB View of real-time configuration data

16. Managing IT Resources

17. Managing Change

18. Change Management Assess impact on business & IT performance Change Management Authorize & execute CMDB Identify areas impacted Managing Change …ensure standardized methods and procedures are used for efficient and prompt handling of all changes, in order to minimize the impact of… service quality, and consequently improve the day-to-day operations of the organization. ITIL Release Management Controlled release CMDB Update records

19. Analysis - risk / cost / impact Approvals Change Board Process Management CMBD Targeted collections Change execution > testing & verification Migration Hardware refresh Software delivery Virtualization Patch testing delivery Quarantine security remediation Backup recovery Application packaging State mgmt Update CMDB View report and Audit Trail Change and Configuration Management in Motion • RFC: • - Request • Project • Security • vulnerability

20. Business scenario > Gaining Visibility & Control You have been asked to rollout a new productivity suite to your marketing team. You goal is to make the transition as seamless as possible without disrupting your marketing executives.

21. 6 1 9 2 8 3 7 4 5 10 12 11 Continuous compliance validation Update license count in contract Review delivery success Software portal Capture request details Deliver software to targeted collections Check license inventories Package applications Test package Leverage CMDB collections Reallocate/retire unused licenses Change > Software Management • RFC: • - Request • Project Centralized CMDB

22. Meet Compliance Demands

23. How Has Altiris Total Management Helped? Reduce costs; increase quality Meet compliance demands Gain visibility & control Standardize IT infrastructure Automate manual processes

24. Conclusion/Wrap up • Help solve your most pressing IT business goals • Centralized CMDB is the foundation of change control • ‘Razor and blade’ implementation – implement what you need when you are ready

25. Questions? Thank you for your time

26. Additional Case Studies

27. Quantifiable Business Outcomes Examples of Customer’s Achieved QBO’s

28. Quantifiable Business Outcome Increase quality; reduce costs Meet compliance demands Gain visibility & control Standardize IT infrastructure Automate manual processes

29. Increase Quality, Reduce Costs

30. Gain Visibility & Control

31. Standardize & Consolidate Lafayette Schools

32. Automate Processes

33. Increase System Security Posture

34. Meet Compliance Demands