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Information Governance - It’s Easier Than You Think. Shane Jansz Nuix Vice President Sales – Asia Pacific. BACKGROUND. Shane Jansz Nuix Vice President Sales – Asia Pacific
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Information Governance - It’s Easier Than You Think Shane JanszNuix Vice President Sales – Asia Pacific
BACKGROUND Shane Jansz Nuix Vice President Sales – Asia Pacific Shane has more than 14 years experience working in e-Discovery and information management of unstructured data. His technical and implementation services background has helped him bridge the gap between organisations’ business, IT and legal divisions to improve their business processes for governance, electronic discovery and forensic purposes. As Asia-Pacific Sales Manager for Nuix since January 2010, Shane has been responsible for establishing relationships with customers, partners and resellers, as well as building sales and support capabilities throughout the region. Prior to joining Nuix, Shane was Chief Technology Officer – Asia Pacific at AXS-One, where he managed sales engineers and professional services staff while building his own sales region.
DEFINITION OF INFORMATION GOVERNANCE (IG) Information governance is the specification of decision rights and an accountability framework to ensure the appropriate behavior in the valuation, creation, storage, use, archival and deletion of information. It includes the processes, roles, standards and metrics that ensure the effective and efficient use of information in enabling an organisation to achieve it’s goals. Source: Gartner Inc., Debra Logan, Information Governance: 12 Things to Do in 2012 www.edrm.net
WHAT IS BIG DATA? Big Data starts at the point where your current data collection and analytical paradigms start to fail to meet your needs. Big Data is the natural evolution of these trends, escalating the volume,variety, velocity and complexity of incoming data to the point where traditional methodologies are overwhelmed. Source: Gartner Inc., Stephen Prentice, CEO Advisory: ‘Big Data’ Equals Big Opportunity Complexity: Standards and scale
A CASE STUDY OF MASSIVE PROPORTIONS: DEFENSIBLE DELETION A multinational financial institution with servers in three continents was looking to extract, search and migrate more than 330 terabytes of data stored in EMC EmailXtender and Symantec Enterprise Vault archives, with the added complication that the data is stored on EMC Centera WORM storage. These archives contained approximately 3.1 billion email messages, a portion of which had to be retained due to ongoing legal action. The results: • With all this data indexed and accessible, the institution can now identify redundant, obsolete and trivial data that has no legal risk or business value. • It can defensibly delete this data held in both sets of repositories before migrating the remaining valuable email messages to new storage facilities. • By retiring the old email archives and minimising the volume of data stored in the new archive, the bank expects to save tens of millions in storage hardware, software and information management costs.
PROJECT GOALS Legal: • Mine their legacy archives (EMC & SYMC) for custodian names in response to a large scale legal matter. • Ring fence all potentially relevant custodian data into a Nuix case. IT: • Accelerate the decommissioning of their legacy archives by facilitating the migration of extended retention information to Symantec Enterprise Vault V9. • Allow organization to configure legal hold in EV and return to regular retention (re-enable purging).
PROJECT SCOPE Legacy Archives – approximately 3.1 Billion emails • EMC EmailXtender 4.8 – 270 TB • 41 Servers • 3 Geographies – UK, HK and US. • Symantec EV 2007 – 50 TB • 9 Vault Stores • 1 Geography – US. Storage Platform • 4 x EMC Centera Clusters.
NUIX PROCESS - Search • 60% duplication across entire set. • 53% duplication across email. • 45 concurrent search operations. • 400 keyword searches against 3.1 billion emails under 3 hours. • 9,800 custodians, 120,932 Tokens, 10,000 Cases. • Tagged over 1,000,000,000 items.
A CASE STUDY OF MASSIVE PROPORTIONS: DEFENSIBLE DELETION A multinational financial institution with servers in three continents was looking to extract, manage and migrate more than 330 terabytes of data stored in EMC EmailXtender and Symantec Enterprise Vault archives, with the added complication that the data is stored on EMC Centera WORM storage. These archives contained approximately 3.1 billion email messages, a portion of which had to be retained due to ongoing legal action. The Information Governance results: • The institution can delete over 66% of the data as it has been identified as either: Redundant, Obsolete and Trivial (ROT) and has no legal risk or business value • We are migrating the remaining valuable email messages to new non-legacy storage facilities • By retiring the old email archives and minimising the volume of data stored in the new archive, the bank will save tens of millions in storage hardware, software and information management costs.
Drill Down to specifics PII – Personally Identifiable Information
Fraud Analysis Individuals of interest and associated time frame Challenge: • Detecting fraud in a global organization Nuix Solution: • Fraud Analytics - Best practice for adherence to FCPA and UK Bribery Act
Statistics to consider • 90% of the data in the world today was created in the last two years • 69% of data stored has no legal hold requirement, company record status or current business value • 69% of business and IT professionals said deleting data to limit the volume of documents involved in litigation was a top priority for eDiscovery • 62% of medium-sized and large organisationshandled more than 25 legal and regulatory inquiries in 2011 • 13% of companies are very confident they could demonstrate their data is accurate, accessible, complete, and trustworthy Source: IBM, July 2012
Why organisations retain data Source: Enterprise Strategy Group, 2012
BUILDING THE BUSINESS CASE FOR IG • IG success relies on the right people, processes and technology. • Taking control of unstructured data dilemmas one piece at a time is a manageable process. Each step can have measurable targets and achievements, and information managers will gain greater buy-in from the business as they deliver more and more benefits. • The best place to start is with an easy win that has the highest, more demonstrable payback. • For example, most organisations can achieve a full and speed return on ROI by identifying ROT data, and enabling it to expire. • You can then use ROI from this first win, to fund the next steps to follow the pathway for better information management.
Last Point: eDiscovery and IG • There is very little difference between eDiscovery and Information Governance – except for scale. • Unstructured data is complex – and it is those people with eDiscovery capabilities that will lead IG initiatives. • Big data, and vast scale is not an impediment any more. • But it certainly helps if you start early!
Questions…Find out more? Download white papers, fact sheets and other resources: www.nuix.com/luminate • Pick up a copy of our brochure on ‘Information Governance: Taking the First Steps’ shane.jansz@nuix.com+61 448 904 343www.nuix.com
Importance of content types from a regulatory, investigative and ediscovery perspective Source: Forrester Research, June 2012
Challenges to improving information governance Source: Forrester Research, June 2012