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Minneapolis 311 Walking Workstation

Minneapolis 311 Walking Workstation. Before the Treadmill. Minneapolis 311 has 28 employees total Hours are 7 am – 7 pm Pre Survey indicated that of 23 staff that responded, 91% had never used a treadmill workstation.

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Minneapolis 311 Walking Workstation

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  1. Minneapolis 311 Walking Workstation

  2. Before the Treadmill • Minneapolis 311 has 28 employees total • Hours are 7 am – 7 pm • Pre Survey indicated that of 23 staff that responded, 91% had never used a treadmill workstation. • 82% said they were somewhat or extremely likely to use it regularly with 60% saying daily. • 95% of staff said they had a desire to increase physical activity, 85% would like to sit less at work and 79% want to relieve stress.

  3. After Install • Treadmill station implemented on May 3rd, 2011 so it is fairly new. • Have not promoted use at this point but plans are in progress to do more • All employees trained & waiver signed. • 35% of staff are using it regularly (daily)

  4. Results for first 6 Weeks • Logged 130.5 hours (This includes a very busy time for agents that were dealing with the Tornado aftermath). • Logged 234.41 total miles • Burned 30,204 calories • 15% more contacts while on treadmill than their own daily averages. • Utilization on the treadmill is 9% higher than the rest of the call center at the same time. ** Utilization is Percent of logon time spent handling contacts in work state and available state.

  5. Staff Testimonials • This is a great option for those who want to use it. Mind, Body, Spirit! • Good Stress Relief, makes the day go by faster as well as making you feel better! • Great for Morale, attitude, camaraderie, and most of all, health. • Agents feel more focused on the calls, up beat and alert and in tune. • More Energy and focus throughout the day • We need more of them….Win – Win. • Positive health equals positive output • One person said she lost 10 lbs already due to treadmill use along with other lifestyle changes since install.

  6. Thank you! If you have further questions, please feel free to contact Dawn.Misencik@ci.minneapolis.mn.us or 612-673-5975

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