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Communication, Collaboration & Cooperation

Communication, Collaboration & Cooperation. An Evaluation of Nova Scotia’s Borrow Anywhere, Return Anywhere (BARA) Multi-type Library Initiative. Denise Parrott Suzanne van den Hoogen APLA 2012. What we’ll cover…. BARA in a nutshell Birth of a multi-type library initiative

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Communication, Collaboration & Cooperation

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  1. Communication, Collaboration & Cooperation An Evaluation of Nova Scotia’s Borrow Anywhere, Return Anywhere (BARA) Multi-type Library Initiative Denise Parrott Suzanne van den Hoogen APLA 2012

  2. What we’ll cover… • BARA in a nutshell • Birth of a multi-type library initiative • Formal pilot evaluation results • Successes & Challenges • Future

  3. Questions or thoughts as we proceed?

  4. What is BARA? • Reciprocal Borrowing Program • Borrow Anywhere • Return Anywhere • Multi-type Library Initiative • Academic, College & Public Libraries • Open to All Residents of NS (18 years and older) • FREE to NS Residents “It’s your library everywhere you are”

  5. Life before BARA • Just under 1 million people • 21 independent library systems,106 libraries • 5 integrated library systems (2 consortia, 3 independent)

  6. Shared Resources:Pre-BARA Among Public Libraries ILL Open access or Visitor card Among Academic Libraries • Novanet Express • ASIN • CURBA • Shared cards • Reciprocal borrowing & returning • Among Academic & Public Libraries • ILL • Visitor cards

  7. Libraries Nova Scotia 2007 (Nova Scotia Libraries) “…giving Nova Scotians barrier-free access to member library resources and services regardless of where they live, work or study” http://librariesns.ca/

  8. Libraries Nova Scotia Wish List • One Card • Collaborative Virtual Reference/Readers’ Advisory • Staff Training & Continuing Education • Shared Licensing • Digital Projects • One Place to Look

  9. From One Card to BARA • 2007: One Card Committee • 2008: One Card Committee report • October 2008: NSLA Conference • March 2009: Service defined • April 2009: Pilot approved • Project manager • Procedures Development Committee • Key Contacts • May 2009: MOAs signed • September 8, 2009: BARA launch

  10. Survey says… Three Formal Surveys • Public (410) • Key Contacts (17) • Staff (164)

  11. Public “Libraries are my Church, BARA is my Cathedral.” ~Public Survey Respondent

  12. Staff

  13. The Keys to Success 3 Cs • Communication • Collaboration • Cooperation “ A simple, but effective, made-in-Nova-Scotia solution”

  14. Communications Plan

  15. Slogan/Promotional Materials

  16. Website

  17. Web Reporting Tool • 20,666 BARA items were tracked via the Web Reporting Tool during the pilot. • Average transit time for returning materials was 6.5 days (slightly over the procedural recommendation of 5 days). • University and college libraries registered over 2,000 OCBs during the pilot, with over 500 of these patrons using external library cards to register. • NO LOST ITEMS!

  18. Busy, Committed Library Staff

  19. …A few bumps along the way • Individual Policies & Procedures • It’s not “Pay Anywhere” or “Place a hold anywhere” • It’s not “One Card” • Training • $hipping Co$ts • Potential loss of material…

  20. Life After The BARA Pilot

  21. Report & Recommendations, April 2011: • BARA Monitoring Committee • MOA (in perpetuity) • NSPL leadership & Key Contacts • Shipping analysis • Admin costs

  22. BARA 2.0: Halifax Seaport Farmers’ Market Drop-off

  23. Back to the Wish List… • One Card • Collaborative Virtual Reference/Readers’ Advisory • Staff Training & Continuing Education • Shared Licensing • Digital Projects • One Place to Look

  24. Staff Training & Continuing Education • Cochrane Library Training • BARA focus groups • “Day of Discovery” • Multi-type working group meetings • Informal Collaboration

  25. Shared Licensing • Cochrane Library: Free Access to All Nova Scotians. • Awareness of each others’ resources but no consensus (yet!) on sharing.

  26. Digitisation Nova Scotia Historical Newspapers Online

  27. One Place to Look One ILS? One Catalogue?

  28. One Book

  29. What are others saying? “Collaboration breeds collaboration.” Rachael Sarjeant-Jenkins & Keith Walker, Mutually beneficial: Partnerships between public and academic libraries in Canada (Connection and convergence: second international conference on joint use libraries proceedings, Adelaide South Australia, November 3-4, 2011), p. 80. “The fastest-growing trend now is for academic libraries (community college and university) or academic and public libraries to come together in a variety of ways.” William Miller, “Introduction” in Joint-Use Libraries, edited by William Miller and Rita M. Pellen (New York, NY: Haworth Information Press, 2001), p.2.

  30. We’re Not Alone…

  31. Acknowledgements

  32. Over to you…

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