Requests & Offers

1. Requests & Offers Exchanging Information

2. Can you…? Would you mind …(Verb+ing)? Do you think you could…? Could you…? I’d like you to… Do you mind… (Verb+ing) Ask a colleague to translate a letter for you. Ask a friend to do some supermarket shopping for you. Ask your secretary to work three hours overtime this week. Ask a colleague to give you a lift to the train station. Requests

3. Requests • Would you mind translating this for me? Can you translate this for me? Do you think you could translate this for me? • Would you mind going to the market for me? Could you go to the market for me? • Do you think you could work three hours late today? Do you mind working three hours late today? • Could you give me a lift to the station? Can you give me a lift to the station?

4. Can you…? Would you mind …(Verb+ing)? Do you think you could…? Could you…? I’d like you to… Do you mind… (Verb+ing) Ask your secretary to make some photocopies. Ask you son or daughter to tidy their bedroom. Ask a colleague to move some office furniture. Ask a friend to water you houseplants while you’re on holiday. Requests

5. Requests • I’ d like you to make 20 copies of this. Could you make 20 copies of this for me? • I’d like you to tidy up your bedroom. • Do you think you could move this desk for me? Could you move this desk for me? • Can you water my houseplants while I am away? Would you mind watering my house plants while I am away?

6. Requests: Asking • Could you possibly … ( call him)? • Do you think you could…(come too)? • Would you…(ring the company)? • Could you…(translate this), please? • Can you…(give me a hand)? (Informal) • Would • Do } you mind…( checking these figures)?

7. Requests: Agreeing • Yes certainly. • Yes that’s no problem. • Yes, of course. • Yes, I’ll do that • Would you mind…? No of course not. Not at all

8. Requests Would you mind = Would it bother you to… So yes and no are opposite to the other request forms. Would you mind No of course not Not at all No problem I’d rather not Actually, I do mind Yes, I would ( angry)

9. Requests: Refusing • I’m sorry but that’s not possible…(It’s too late). • I’m afraid not…(I have to go now). • I think that will be very difficult…(I’m very busy). • Sorry but …(I’m too busy) (Informal).

10. Student A Ask your partner to help you translate a document. give you a lift to the airport. Agree Refuse Student B Agree Refuse with an excuse Ask your partner to Explain a new computer system. Look after a visitor next week. RequestsImagine you are preparing for a seminar.

11. Offers: Offering • Would you like me to…(book a room)? • If you like , I can…(find out)? • Shall I…(change your flight)? • Do you want me to…(call her)? (Informal) • Would you like…(a lift)? • Can I get you (a drink)? (Informal) • Do you need a hand? (Informal)

12. Offers: Accepting • Thanks, I’d appreciate that. • That’s very kind of you. • Yes please. • Thanks very much. Never say “Thanks a lot.” that means “That was no help at all.”

13. Offers: Declining • Thanks, but that won’t be necessary. • That’s very kind of you but …( I can manage). • Thanks, but please don’t bother / trouble yourself. • No thanks. (Informal)

14. Student A Offer to: set up the audio-visual equipment. check the number of participants. Accept Decline Student B Decline Accept Offer to: open the windows. get supplies of stationery. OffersImagine you are preparing for a seminar

15. Exchanging Information: Listening • Listen to the conversation and indicate which phrases are used in each situation. Asking I’d like some information on… Checking That’s…is it? Confirming Yes, that’s right. Correcting No,… Showing Understanding

16. Exchanging Information: Asking some information on… • I’d like to ask you about… to know… • Could…? • Can…? • Do you know…? • Do you happen to know…? you tell me…

17. Exchanging Information:Checking • You did say…, didn’t you? • That’s …, isn’t it? • You don’t …,do you? • Do have received…(the file), haven’t you? • You have …(the file), don’t you? • Do have • So…? • Sorry, did you say…?

18. Exchanging Information:Confirming & Correcting • Yes, that’s right. • Yes, I have received • Yes, I have it. • I said … • Sorry, I made a mistake. It’s …, not… • Sorry. That’s not correct. It should be…

19. Exchanging Information:Showing you understand • I see • Right. I’ve got that. • OK. I understand now.

20. Pronunciation Stress the information that changes with particular emphasis on the new correct details. • No, not the 7th, the 17th. • No, not Malaga, Madrid • No, not 10:35, 10:25

21. Four 4th Thirty 30th 07:30 Half-past seven Half-seven 7:45 Quarter-to eight Fourteen 14th Thirteen 13th 07:20 Twenty-past seven 7:35 Twenty-five to eight Pronunciation

22. Direct and Indirect Questions Direct questions like “Are there any seats available on that flight?” are often seen as informal whereas indirect questions like “Could you tell me where I can get some foreign currency?” are perceived as being more formal. • Are there any seats available on that flight? • Has the plane from London Heathrow arrived yet? • Is there connecting flight to Manchester? • Which terminal should I go to?

23. Direct & Indirect Questions • Could you tell me what time the 10:30 flight from Paris will arrive? • Do you know if there are any cancellations on the 8a.m. flight to Moscow? • I’d like to know where I can get some foreign currency. • Can you tell me where you bought your tax-free goods?

24. Role-Play • You have to organize the accommodation and travel arrangements for a visiting VIP. • First interact with your partner planning what needs to be done and who should do it. • Then role-play the various conversations with airlines and hotels needed to make the bookings. Make sure you confirm all the important information.