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Chapter 15

Chapter 15. OFFICE MANAGEMENT. COMMUNICATION CORRESPONDENCE SUPPLIES/EQUIP. PROCESSING DATA RECORD KEEPING PERSONNEL ISSUES. REPORT PREPARATION BUDGET PREPARATION ACCOUNTING PUBLIC RELATIONS EMERGENCIES. OFFICE MANAGEMENT TASKS. THE IMPORTANCE OF OFFICE MANAGEMENT.

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Chapter 15

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  1. Chapter 15 OFFICE MANAGEMENT

  2. COMMUNICATION CORRESPONDENCE SUPPLIES/EQUIP. PROCESSING DATA RECORD KEEPING PERSONNEL ISSUES REPORT PREPARATION BUDGET PREPARATION ACCOUNTING PUBLIC RELATIONS EMERGENCIES OFFICE MANAGEMENT TASKS

  3. THE IMPORTANCE OF OFFICE MANAGEMENT • COMMUNICATIONS CENTER • FOCUS OF MANAGEMENT DUTIES • HANDBOOK OR MANUAL OF TASKS, POLICIES, AND PROCEDURES • POINT OF CONTACT FOR MANAGEMENT AND STAFF

  4. RELATIONSHIP OF MANAGEMENT TO STAFF • OFFICE RELATIONSHIPS • PROFESSIONAL • LOYAL, COOPERATIVE, & SUPPORTIVE • IN-SERVICE EDUCATION & TRAINING • SEXUAL HARRASSMENT • WORKPLACE VIOLENCE • APPROPRIATE DRESS & BEHAVIOR

  5. OFFICE SPACE • GENERAL RECEPTION AREA • SUPPORT STAFF WORK STATIONS • PRIVATE OFFICES

  6. OFFICE PERSONNEL • OFFICE MANAGER • CLERICAL STAFF • STUDENT WORKERS • INTERNS • VOLUNTEERS

  7. QUALIFICATIONS AND SKILLS • WELL-EDUCATED • INTERPERSONAL/TELEPHONE SKILL • COMPUTER/TECHNOLOGICAL SKILL • BOOKKEEPING AND ACCOUNTING • WRITING AND EDITING SKILL • HONESTY, LOYALTY, DISCRETION

  8. COMPUTER APPLICATIONS IN OFFICE MANAGEMENT • COMPUTER CONTRIBUTIONS • WORD PROCESSING • DATABASE • SPREADSHEETS • DESKTOP PUBLISHING • E-MAIL COMMUNICATIONS • INTERNET • CD-ROM

  9. COMPUTER CONTRIBUTIONS TO MANAGEMENT • SPEED • ACCURACY • IMPOSES DISCIPLINE • VERSATILITY • EXPANDABILITY • RELIABILITY

  10. COMPUTER UTILIZATION IN PHYSICAL EDUCATION/SPORT • BUDGETING • SCHEDULING • RECORD-KEEPING • COLLECTING & KEEPING STATISTICS • DATABASES - FUNDRAISING, PR, RECRUITMENT • COMPUTER-ASSISTED INSTRUCTION • SIMULATIONS

  11. MANAGEMENT ROUTINES • APPEARANCE, DRESS, CONDUCT • OFFICE HOURS • ASSIGNMENTS • CORRESPONDENCE, MESSAGES • FILES AND FILING • APPOINTMENTS & MEETINGS • TELEPHONE, FAX, AND E-MAIL

  12. TELEPHONE, FAX, ANDE-MAIL COMMUNICATIONS • PROMPT • PROFESSIONAL PURPOSE ONLY • COURTESY, FRIENDLINESS, AND HELPFULNESS • TAKING MESSAGES

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