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QAD Mobile

QAD Mobile. Gary Wasserman Solution Consultant, QAD. QAD Mobile Field Service:. The Power of SSM in Your Toolkit. Agenda:. Challenges and Opportunities The QAD Solution Demonstration Questions. Opportunities & Challenges. QAD Mobile. Business Scenario: Before and After. 2. 5. 4.

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QAD Mobile

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  1. QAD Mobile Gary Wasserman Solution Consultant, QAD

  2. QAD Mobile Field Service: The Power of SSM in Your Toolkit

  3. Agenda: • Challenges and Opportunities • The QAD Solution • Demonstration • Questions

  4. Opportunities & Challenges QAD Mobile

  5. Business Scenario: Before and After

  6. 2 5 4 3 6 7 CSR = Customer Service Representative FSE = Field Service Engineer Business Without QAD Mobile FS: 1 Contacts CSR for service CSR Customer Problem FSE requests additional data FSE reports activity—days or weeks after complete CSR recordscall CSR informsFSE CSR sends additional data to FSE FSE MFG/PRO

  7. 2 5 The LoopContinues 4 3 8 7 6 CSR = Customer Service Representative FSE = Field Service Engineer Business Without QAD Mobile FS: 1 Customer invoice delayed Contacts CSR for service CSR Customer Problem FSE requests additional data FSE reports activity—days or weeks after complete CSR recordscall CSR informsFSE CSR sends additional data to FSE FSE MFG/PRO

  8. 2 Lost Time Decreased Productivity Increased Cost 5 4 3 8 7 6 CSR = Customer Service Representative FSE = Field Service Engineer Business Without QAD Mobile FS: 1 Customer invoice delayed Contacts CSR for service CSR Customer Problem FSE requests additional data FSE reports activity—days or weeks after complete CSR recordscall CSR informsFSE CSR sends additional data to FSE FSE MFG/PRO

  9. 2 6 5 4 3 CSR = Customer Service Representative FSE = Field Service Engineer Business With QAD Mobile FS: 1 Contacts CSR for service CSR Customer Problem Customer invoice CSR recordscall MFS in action Receives new calls and updated data Sends accurate field service report FSE MFG/PRO

  10. 2 Timely Accurate Information Increased Productivity Reduced Cost 5 4 6 3 CSR = Customer Service Representative FSE = Field Service Engineer Business With QAD Mobile FS: 1 Contacts CSR for service CSR Customer Problem Customer invoice CSR recordscall MFS in action Receives new calls and updated data Sends accurate field service report FSE MFG/PRO

  11. On-Site Call Creation

  12. 4 5 6 3 2 CSR = Customer Service Representative FSE = Field Service Engineer Onsite Call Creation With QAD Mobile: 1 FSE Manager Monitors: 1. Call status 2. Pending calls 3. Escalations 4. Up-to-date inventory 5. Call activity reports Customer Problem Informs onsite FSE FSE records call Sends/updates new calls Receives/updates new information MFG/PRO Records activity Orders parts

  13. 4 Timely Accurate Independent 5 6 3 2 CSR = Customer Service Representative FSE = Field Service Engineer Onsite Call Creation With QAD Mobile: 1 FSE Manager Monitors: 1. Call status 2. Pending calls 3. Escalations 4. Up-to-date inventory 5. Call activity reports Customer Problem Informs onsite FSE FSE records call Sends/updates new calls Receives/updates new information MFG/PRO Records activity Orders parts

  14. Results: • Quantifiable savings and bottom line profits • Higher technician and supervisor productivity • Better inventory tracking • Increased activity tracking • Reduced time to invoice • More accurate invoice data • Increased clerical efficiency • Better next generation products

  15. QAD Mobile The QAD Solution

  16. QAD Mobile Your Enterprise Your Device Your Way

  17. QAD Mobile: • Store and Forward • Easy to Use • Device Flexibility

  18. QAD Mobile Field Service: • Designed for your field technician • Call assignments • End-user details • Simplified call activity reporting • Parts replenishment • Inventory Inquiry • Installed Base Inquiry

  19. Solution Overview: OneBridge Desktop Connector Mobile PDA TCP/IP, Wireless or USB LAN, TCP/IP ERP Server Sync Server Mobile Laptop Tablet PC MFG/PRO OneBridge Mobile App

  20. Software: Extended Systems OneBridge Mobile Data Suite: • One of the biggest player in the market place • Publicly traded company with very large Customer installed based • Company dedicated in PDA synchronization • Database synchronization • PIM synchronization • Excellent market vision and delivery • Scalability: • Distributed processing and deployment • Optimized synchronization process • Asynchronous communication

  21. Security: • 3 Levels • Infrastructure Security • Data Security • Device Security

  22. Infrastructure Security: • OneBridge DMZ Proxy • Acts as an application-specific HTTP proxy at DMZ • Validates each data packet before allowing traffic through the firewall • Does not decrypt the data portion of the packet • OneBridge Sync Server • Deployed securely inside the firewall • Provides two-tier authentification to validate user credentials • First tier: Windows NT, Notes, Database, RADIUS, LDAP and Secure ID • OneBridge Desktop Connector • Serves as a desktop proxy for mobile users • Eliminate the need for varying third-party desktop sync software • Users credentials still required to access OneBridge Sync Server

  23. Data Security: • End-to-end data security with 1024-bit RSA-OAEP (for key exchange) and 128-bit AES-CFB encryption (for encrypting the data) • Combination of asymmetric and symmetric algorithms • 128-bit encryption key performs extremely well on mobile devices with limited processing power

  24. Device Security: • OneBridge Sync Server administrators can force users to enter credentials each time the user connects • All credential information (if allowed to be stored on the device) is encrypted with the server’s public key • OneBridge Sync Server administrators can enforce power-on password on all devices (Palm, CE, Symbian, RIM)

  25. Demonstration

  26. Thank You

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