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GPSM Shared Commitments for the Practice SURVEY RESULTS. Nick Manning September 19, 2013. Survey Summary. 155 people took the survey The highest response rates of units were in LEGJR (100%), MNSPS (100%), and PRMPS (97%) Staff were mostly GG (37.6%) and GF (25.3%) Survey covers:
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GPSM Shared Commitments for the Practice SURVEY RESULTS Nick Manning September 19, 2013
Survey Summary • 155 people took the survey • The highest response rates of units were in LEGJR (100%), MNSPS (100%), and PRMPS (97%) • Staff were mostly GG (37.6%) and GF (25.3%) • Survey covers: • Profile of our staff • Connectivity, awareness and innovativeness within the practice • Professional discussions • Support functions: websites, AskGov, etc.. • Staff support: career advice and cross-support • Opportunities for collaboration with sectors
Profile of our Staff Under 50% of our staff have government experience. Of those who worked in Government, the majority was central government staff in either Finance or Donor Agencies.
Connectivity to the GPSM Practice Only 42.9% of our staff feel connected to the practice. • Suggestions to strengthen connectivity: • Improve networking/cross-support • Dissemination of innovative work products • Stronger anchor and staff mapped to the anchor, lended to regions. • More frequent training/events • Knowledge management focused on common themes • More frequent communication • Better clarity on work programs/areas of focus • Improved on-boarding • PRMPS and ECA feel the most connected • LAC and MNA feel the least connected
Awareness of GPSM thematic developments Only 28% of staff feel up-to-date on GPSM thematic developments.
20.3% believe the practice should focus on maintaining existing work programs and product lines. 52.5% believe the practice should move into new and innovative areas. Innovativeness of the GPSM Practice • Suggestions to strengthen the innovativeness of the GPSM practice: • Stronger thematic and regional exchanges will help to identify innovative areas • Scanning experiences and lessons from outside the Bank • Working more closely with sectors because the impact of our work often translates into results for the sectors • Innovative Areas: ICT/e-government; Design Thinking; Science of Delivery; Service Delivery Units; Behavioral Economics; SOEs; Organizational science… • Enablers: Funding Flexibility, Risk Tolerance, and Exchanges (internal and external)
Professional Discussions 67% of our staff are not satisfied by the opportunities available for professional discussions. Only 49% feel supported by sector manager to allocated time to these discussions. • Suggestions to improve opportunities for professional discussions: • More cross-thematic discussion and dialogue • Better knowledge management • Better drawing on country level experience in key areas
Support Functions: AskGov Help Desk Almost 60% of our staff have never used AskGov. Reasons cited for not using it: Of those who have used the AskGov Help Desk, 67% are pleased with the response received. • Not aware of its existence • No need/reliance on other networks • Unsure of the speed and quality of response
Support Functions: Websites 75% of staff rarely visit GPSM websites Why? • Lack of awareness of what exists • Sites not user friendly or searchable • Content not helpful/weak source of information
Staff Support: Career Advice 64% of our staff have not received career advice from management or HR this year. But of those who received advice, 66% were satisfied with the advice. This is in line with FY 11 Practice Survey which found that only 24% of PS respondents received “some feedback” or “detailed feedback” on staff performance (10th among 17 sectors identified across networks).
Staff Support: Cross Support Most staff do not think there are frequent opportunities for cross support and/or voluntary rotations.
Top 3 sectors with the greatest opportunities for near-term collaboration Additional sectors identified as having strong or very strong opportunities for collaboration include: (i) Poverty, Social Protection and Labor (59.2%), (ii) Education (57.5%), (iii) Oil, Gas and Mining (57.2%), and (iv) FPD (56.9%)
Going Forward • Key findings: • Staff do not feel connected to the practice on the whole • Most believe we should be more innovative in the areas we work in • Professional discussions should be enhanced • Staff are generally unaware of services available to support them (websites, AskGov Help Desk, …) and of major initiatives underway (49% of staff are unaware of the work to develop ISPMS) • Support to staff in terms of career advice and cross support opportunities is limited. • These findings are consistent with the FY 11 WB Practice Survey which also identified significant challenges in PS talent management, training, etc.. • This survey provides us with a baseline on many of the shared commitments that we agreed to. We will be tracking our progress against this. • Going forward, we have a solid volunteer base (80% of staff who took the survey volunteered) to help improve training, indicators, and knowledge