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Alliance Konfer

Alliance Konfer. “Enabling businesses to manage their relationships and interactions” …mobility, convenience, realization. Mission. Established in 1997, Alliance delivers the critical building blocks for the converging Internet and Telecom market segments. Excellence Centers.

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Alliance Konfer

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  1. Alliance Konfer

  2. “Enabling businesses to manage their relationships and interactions” …mobility, convenience, realization Mission

  3. Established in 1997, Alliance delivers the critical building blocks for the converging Internet and Telecom market segments. Excellence Centers

  4. Few Customers Few Customers

  5. Unified Architecture Concept Universus- Unified Messaging Server Konfer Server TelCRM Server Fax Server (optional) Switch E-1 Lines (ISDN PRI /R2), Analog The Alliance application integrates with the EPABX to handle call-routing for all applications User B on LAN User A on LAN Mail Server (MS Exchange, Lotus Notes, Linux) Alert Q Manager SMPP Telephone Instruments of A & B Remote users accessing messages through web and telephone / mobile SMSC

  6. Konfer – Concept • Server based solution hosted at client premises • Moderator can schedule conference with an easy to use web interface • Participants are automatically sent email/ sms with conference details • Participants can dial-in to a conference from any location • Konfer can dial out to a participant • Moderator given options to control the conference • Whole conference can be logged as a single voice file for future usage • Detailed reports for analysis of all conferences

  7. Manage Board meetings, Financial/ Operational- sensitive calls. No crowding around in conference rooms Easily handle issues on call while on your desktop/ car/ home Reduce travel costs and expenses Reduce precious man hours wasted in non-official conversation Hold multiple conferences simultaneously Multiple Notifications wont allow you to forget a scheduled conference Quick ROI- within 6 months Konfer - Benefits

  8. Konfer – Generic Features • Server based solution built on Industry Standard Platform • IVRS and Web Interface to provide user friendly controls • Open Architecture • Network Compatibility – Interface with LAN, WAN, Email Infrastructure • Scalable, Expandable – 30 to 360 channels on single machine • Moderator Controlled and Without Moderator modes • Secure and Intuitive Operation – Multi-tier Security options • Full screen graphical interface • Easy guided menus to control conference on the phone

  9. Konfer Server is on a E-1 PRI connectivity with the Office PBX. The PRI can be directly from the Telecom Carrier. In both cases Konfer is on LAN with the Web/ Mail server Konfer - Architecture

  10. EASY TO USE GRAPHICAL INTERFACE Create and schedule new conference in a few easy steps View List of Active/ Inactive/ Complete Conference Select Notification formats ( E-mail/ SMS) Add and View users with Name, Employee Code, Email, Telephone Contact and Cost Center Add/ Delete/ Modify Moderators and assigned rights Set Call Recording option for each conference Back-up/ Archive/ Purge/ Delete/ Restore data View/ Print Summarised and Detailed Reports of each conference on the basis of Moderator/ Date-Time Set Global Limits and INI Settings like Area Code, STD Dial Prefix, Maximum Retries, Volume Control, Phone Number length, Password Length from the panel Konfer – Features

  11. Add Participant from List

  12. View Existing Conferences

  13. Email Notification

  14. Detailed Reports

  15. IVR Control Options Customise Welcome prompt and other announcements Secure participant entry using User-ID/ TPIN/ Employee Code verification on IVRS Name-Recording to notify all participants in case of a participant leaving/ entering conference Simple Entry/Exit tones as option to above feature Initiate ‘Coaching’ or ‘Lecturing’ for training and Question & Answer sessions ‘Whisper’ to Moderator in case of late participant entry Warning tones upon approaching end-time of conference Konfer – Features

  16. MODERATOR OPTIONS Conference only-with/ without the moderator Blast Dial in ‘Emergency’ situations Set Min/ Maximum time limits on conference Assign T-Pin to participants as a security feature Select Voice Logging option for each conference During Conference Moderator can: Add/ Disconnect participant Lock Conference Mute/ Hold participant Initiate Lecture Mode Get Participant Count on press of single digit on telephone keypad Extend conference duration using telephone control Konfer – Features

  17. Moderator Limits

  18. Standard Rack- mountable server As Conference traffic grows sizing can grow up to 120 conferencing ports on a single server. LAN Connectivity (TCP/ IP) ISDN PRI/ T1/ R2MF/ E-1 interface Microsoft OS Platform Windows Client Applications DNIS / CLI Identification Dynamic allocation of DSP resources Conference Audio Gain CD- ROM Software installations Standards supported: LDAP, IMAP4, POP3, T.37, SMTP, SAPI System Specifications

  19. Professional Services • Knowledge transfer • Factory Acceptance Test –FAT report • Site Inspection and preparation – power supply, space, network / integration points, cabling • Hardware Installation – Setting hardware components, connectivity, active & passive devices, storage • Software installation and Configuration – Operating System, Database, Application, necessary drivers, • Post Installation Procedure – Dry Run • System Tuning and Modification • Deployed System Testing – UAT • Training – Module level, Maintenance, Component • System Handover

  20. Why Alliance Why Alliance • Industry Standard Components • Scalable technology platform • Variety of systems to address varied needs • Prompt Delivery • Customizable solutions • Tested & Proven • Competitive

  21. Thank you

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