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April 2009

Telecommunication Services (Managed Network Services) Georgia’s Technology Transformation What it means for you. April 2009. Agenda. GAIT (Georgia Infrastructure Transformation) What is it? Affected services What changes now? What changes later? How to get more information.

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April 2009

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  1. Telecommunication Services(Managed Network Services)Georgia’s Technology TransformationWhat it means for you April 2009

  2. Agenda • GAIT (Georgia Infrastructure Transformation) What is it? • Affected services • What changes now? • What changes later? • How to get more information

  3. Georgia Infrastructure Transformation: GAIT • Transformation of the state’s IT infrastructure through partnership with key service providers: IBM and AT&T. • Prompted by the need for: • greater reliability • reduced risk • a more sustainable IT support model • increased operational effectiveness • fiscal responsibility For full details about GAIT and other GTA initiatives, check the GTA Website at www.gta.georgia.gov

  4. Affected services

  5. Affected Services • AT&T Managed Network Services • Wide Area Network (WAN) • Voice , Contact Center, Video and Conferencing • Local Area Network (LAN) services • Benefits include: • More robust and efficient network design • Centralized management model • Standardized service levels across the state • Services model including equipment refresh • Consistent perimeter information security solution • Significant capital investments being made

  6. Consolidated Service Desk coming • Single point for consolidated service to all GTA customers • Single knowledge database for the enterprise • Improved service through common processes and established service levels • Significant capital investment being made

  7. Timeline for changes

  8. What changes now? • May 1 • New number for telecommunications trouble calls 1 (877) GTA-3233 or 1 (877) 482-3223 • New online ordering process through the new GETS* Portal at (https://www.ibm.com/services/connection) • AT&T responsible for managing all voice and data network services • GTA regional offices discontinue operation • June 1 • Consolidated Service Desk (trouble reporting) *GETS = Georgia Enterprise Technology Services

  9. What changes later? • Transformation activities (ongoing) Transition Transformation May 1, 2009 November, 2009 5Qtr Managed WAN Equipment Refresh – Life of Contract Contract Award Notification Managed Voice Equipment Refresh – Life of Contract Long Distance Voice Migration Centralized WAN security infrastructure Pre-commencement activities

  10. Need more information?

  11. For more information? • Check the GTA Website: www.gta.georgia.gov/transformation • Contact the GTA Service Delivery Office at 404-463-2330 • Contact your regional Service Delivery Consultant: • Karen Branson (covers Savannah) – 912-210-0831; karen.branson@gta.ga.gov • Michael Carrick (covers Columbus/Albany) – 706-718-3092; mike.carrick@gta.ga.gov • Kim Lundberg (covers Atlanta/Athens) – 678-255-5945; kimmy.lundberg@gta.ga.gov • Phil Rentfrow (covers Rome) – 404-267-3625; phil.rentfrow@gta.ga.gov • Jana Wall (covers Milledgeville/Augusta) – 478-457-5255; jana.wall@gta.ga.gov

  12. Additional information & training coming in April and May • Web-based ordering – how to access and use the new Service Catalog for requests. • Training on the services available. • Trouble Reporting – how to report issues or incidents with your services. • Billing – how the bills are changing and understanding your new bill. • Training segments will be recorded to allow playback after the live sessions.  We will announce how to access the recordings in the coming days.

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