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19 May 2012

19 May 2012. Plan, Build & Run a SharePoint Service. Not Server!. The first ever all green SharePoint event on earth. Track: Voice of the Customer Session Level: 200. Naz Parker – Sanlam Group @NazParker01 #SPSJHB. House Rules. Agenda. Business Demand

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19 May 2012

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  1. 19 May 2012 Plan, Build & Run a SharePoint Service. Not Server! The first ever all green SharePoint event on earth Track: Voice of the CustomerSession Level: 200 Naz Parker – Sanlam Group @NazParker01 #SPSJHB

  2. House Rules

  3. Agenda Business Demand Pitfalls & Challenges of a “Reactive Approach” Doing it Differently

  4. Why SharePoint demand? SharePoint has “grown-up” Business been told it is easy to use Will save them money, is “cheap” or is “free” Easy to “knock together” Adds great value

  5. The common reactive approach Business A = All-in-one SP2010 Server! Business B = Upgrading 2007 Server! Business C = Needs dedicated SP2010 & SQL Oh! And Enterprise Licences too! Department D = Get’s a Document Library on Business A’s server. Team E = We’re very small, and want our own “free version” on our own VM!

  6. Pitfalls & Challenges Multiple Servers, Databases, etc. Increased Costs: Licensing, Support & Maintenance What’s Cheap & Easy about that? Nothing!

  7. How can it be done differently? Provide SharePoint as a Business Service

  8. But what about? Questions that often scare IT departments. How much of what is required? How will it be configured? Who is going to pay for what?

  9. So how can it be achieved? Executive Sponsorship  Buy-in Clear objectives: SharePoint = Sharing Share to drive down costs Group-wide benefits Consolidation Standardization Businesses awareness - it’s coming soon!

  10. Infrastructure & Licensing The days of a business owning a server are over! IT owns SharePoint infrastructure & its licensing. Business owns the user licensing. An Enterprise Licensing Agreement helps. The Sanlam Way!

  11. Design & Implementation Don’t try to be him!

  12. Design & Implementation… Infrastructure Architecture SharePoint Architecture High Availability & DR Management Toolsets Business Data Segregation Security In-house skills? Partner The Sanlam Way!

  13. Make my day! Pick a Data Centre to power down!My Farm fails-over faster than you can V-motion my VMs! The Sanlam Way!

  14. Development, Test & DR The Sanlam Way!

  15. Internal & External Facing Farms The Sanlam Way!

  16. Governance Plan Imperative in a Shared Service! Don’t “re-invent the wheel!” Ownership & Roles! Must Be Practical! Development & Integration Standards!

  17. Communicate Decisions Governance Flow The Sanlam Way! Conflict Resolution Legend Strategic Changes Major Impact Items B Group Exco Escalation B C B S C C C B Group: IT Architecture e-Biz Technology Governing Body B Ratification Consultation Requirements Decisions Shared Services Board C S C B Influence S B Shared Service Provider Architecture/Operations/Projects B SharePoint SWAT Team B S S S Shared SharePoint Governing Body S B B Public SharePoint Community Project Steering Committees Shared Service Provider Management Business Business Internal Forums External Service Provider E E Influence/Knowledge Sharing S S C C S Shared SharePoint Interest Group SharePoint Shared Service B B Technology Forums E B

  18. De-centralized Site Administration Information Security Policies Exist! Managed Metadata vs. Folders Site Admins – Reduced Admin Permissions The Sanlam Way!

  19. Service Adoption considerations Embrace “Early Adopters” Create Self-Help Capabilities Find Champions! Assist the business

  20. Service Adoption considerations HR & IT Dev are the Champions Business Analysts – SharePoint Training Developers Mind-shift – Code Last Site Admin & End User Team Site Manuals Site Admin “How To Sessions” Microsoft Productivity Hub CodePlex SharePoint Learning Kit me.sanlam.co.za – My Site – No content Tab Intranets  Extranets  Business Solutions The Sanlam Way!

  21. Service Support considerations Service Desk Service Management Processes SLAs& OLAs Reporting  Web Analytics + Internal SharePoint Support Team  COE Project Teams

  22. Billing Model Considerations Businesses have budgets! Per User subscription? % of Operation Costs? Projects? Storage?

  23. Questions & About Me SharePoint Manager with Sanlam ITISS IT Pro/Architecture on MS stack since 1994 Working with SharePoint since WSS 2.0 Contributor to http://www.cmswire.com/cms/information-management/sharepoint-as-a-shared-business-service-012169.php http://twitter.com/NazParker01 http://za.Linkedin.com/in/nazparker

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