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2. ITM v6.2.1 – Everything you need to know…October 15, 2008 Greg Bowman – WW ITM Product Manager gbowman@us.ibm.com

3. Service Availability and PerformanceOptimizing Architecture, Applications and Service Performance VisibilityVisualize service performance and health across all network, server, middleware and application components. Business ServiceManagement ControlIncrease effectiveness and productivity, reduce errors and improve availability through consolidated tooling. AutomationKeep costs under control as all aspects of infrastructure grows with integrated policy-based automation. ApplicationAvailability Consolidated OperationsManagement

4. All your operations presented in its Business Context • Integrated Operations Console • Over 50 IBM & Tivoli Products integrated today • Highly Scalable - can start small and grow quickly • Massively scalable event management • Broadest set of system and device support • Fully Integrated Granular Warehousing • Nearly Invisible Agents • Low CPU & Memory • Support for both agent and agent-less monitoring • Agent Factory to be able to integrate “anything” IBM Availability and Performance BusinessService Management Service-centric Modeling, Impact & RCA TBSM, TNSQM Enrichment & Operational AutomationImpact Consolidated OperationsManagement Cross-domain Correlation, Topology & Analytics Tivoli Netcool/OMNIbus & Analytics Domain-Specific Management Performance Application Security Network Transaction System Storage Mainframe Perf. Analyzer, Proviso* Security Ops. Manager Network Manager IBM Tivoli Monitoring Comp. App. Mgr., Net. Assure* TotalStorage Prod. Center NetView Z

5. ITCAM for RT - ITCAM for RTT - ITCAM for ISM ITM Universal Agent/Agent Builder ITM for Virtual Servers ITCAM for Web Resources OMEGAMON XE for Messaging ITCAM for SOA ITM ITM & ITCAM Portfolio Overview ITM Universal Agent/Agent Builder ITM for Virtual Servers ITM for Databases (DB2, Oracle…) ITM for Msg & Coll (Domino) ITCAM for Web Resources ITM for Applications OMEGAMON XE for Messaging ITM (Windows only) Universal Agent/Agent Builder ITM for Database (SQL) ITM for Msg & Coll (Exchange) ITM for Active Directory ITCAM for Web Resources (IIS) OMEGAMON for .NET ITM forEnergyMgmt ITM/TADDM IUAM/p ITM ITM for Virtual Servers ITM Universal Agent/Agent Builder

6. ITM 6.2.1 Overview

7. ITM v6.2.1 Overview A release that makes larger scale deployments more effective, dynamic and accurate and allows an extended team to directly contribute expertise! • Customers can leverage ITM’s capability for self-adjusting management based on business priorities, behavioral patterns, and troubleshooting • Dynamic Thresholding – Self learns baseline data and sets thresholds using real-time and historic data to set reliable thresholds. • Works with all solutions (agent and agentless, custom and out of the box) • Extend the reach of the monitoring team by enabling self-service monitoring, that is SMEs to set and manage thresholds for their resources. • SMEs who know their resource’s behaviours and business requirements may now directly manage thresholds for their resources ..

8. ITM v6.2.1 Overview A release that makes larger scale deployments more effective, dynamic and accurate and allows a broader operator set to contribute expertise! • Customers can now choose the out of the box monitoring technology for each resource and situation – agent or agentless. • Agentless technology for easy and fast deployments that is less intrusive • Agent technology for secure, scalable, continuous mission critical operations • Capability to deploy mixed solutions (agent/agentless) – deploy what makes business sense! • Extend out of the box monitoring solutions with IBM Tivoli’s Agent Builder with agent-based or agentless “custom monitoring” solutions • Use a graphically driven, easy to use Agent Builder that can deliver extended monitoring or performance data in hours or days • Automatically integrate the solution into the Tivoli Data Warehouse, build reports or forward alerts to an event manager like OMNIbus.

9. ITM v6.2.1 Overview A release that makes larger scale deployments more effective, dynamic and accurate and allows a broader operator set to contribute expertise! • Customers benefit from improvements in infrastructure performance, management and reliability • Significant performance improvements in the scalability of remote deploy – parallel distribution can dramatically reduce deployment and upgrade times. • Additional health monitors improve availability and management – TDW and S&P monitors, Agent Watchdog. • Broad ITM solution can be extended across the portfolio • Comprehensive solution – included in the box -- TEP/TPM/TCR • Touch points to other solutions – ITM, ITCAM, Green Energy, ME for AIX etc. • Dynamic event content mappings for OMNIbus/TEC (EIF Formated events) • TPM/TCM integration with SPB/SPDs

10. Dynamic Thresholding February, 2008

11. Drivers for Dynamic Thresholding I can’t manage thousands of individual situations! How can I easily create different thresholds for different times of day? What’s the right alert for DB2 cache buffer pools?

12. Dynamic Thresholds Fixed Thresholds Adaptive Thresholds • Same thresholds all targeted agents • Customized to individual agent / resources • Self-Learning based on history or Data warehouse analysis • Effective based on schedule • Derived based on local needs and observations

13. Adaptive Monitoring ITM 6.2.1 Dynamic Thresholds The Policy Editor allows for easy creation of policies, which can be created and managed at the TEMS or edited on the monitored servers and synchronized. Policy Editor Policy Editor HUB TEMS ITM Enterprise Management • Use Central Warehouse to establish Baselines • Distribute Thresholds for real-time evaluation of thresholds to spot exceptions • Enables Distributed Evaluation in real-time with Central Control AdaptiveMonitoringPolicyRepository Remote TEMS ITMAgent ITMAgent Centralized Editing LocalThresholdPolicy LocalThresholdPolicy

14. Dynamic Threshold Examples Agent B CPU_WarningCPU >= 85% CPU_Warning SituationCPU >= 75% Agent C CPU_WarningCPU >= 80%from 8AM – 5PM TEMS Agent D CPU_WarningCPU >= 90%during weekend Agent A CPU_WarningCPU >= 75%on day 30 or 31 of month Agent E CPU_WarningCPU >= 90%Only after 10 Minutes

15. Situation formula being overridden (reference formula) Selected distribution for override (MS or MSL) Calendar condition Empty condition represents <default> override Highlighted items represent overridden values <threshold> Attribute condition <key> TEP Situation Override Editor

16. Dynamic Thresholds Apply to Anything • Full Resource Monitoring Coverage • zSeries to Distributed • Integrated Virtualization • Broad Resource Coverage • Any Metrics Monitored using ITM or TEP • Baseline any Metric in the Warehouse • Agent or Agent-less Monitoring • Out of the Box or Custom Agents Storage Systems- SANs and Storage Devices- DR and Data Recovery Network Monitoring- Multi-Protocol Topology and Root Cause- Telecom Class Data Collection End to End Resource Monitoring- Operating Systems- Vmware, pSeries, zSeries, Citrix- DB2, MS SQL, Informix- Exchange, Domino, SAP- Storage and SANs- IMS, CICS, USS- Custom & Agentless Solutions Security Operations Monitoring End User Response and Application Monitoring- User Transactions- Web Resources- Tracking and Diagnostics

17. Remote Monitoring and Agent Builder

18. Remote Monitoring Agents • Out of the box option for remote monitoring • Remote Agents integrate directly into the TEP like any other agent • Each system appears and is treated individually even though they are monitored by a single agent • Standard protocols leveraged • Windows OS Monitoring - SNMP or WMI Based Monitoring • AIX OS Monitoring - SNMP Based Monitoring • HP OS Monitoring - SNMP Based Monitoring • Linux OS Monitoring - SNMP Based Monitoring • Solaris OS Monitoring - SNMP or CIM Based Monitoring • Key Operating System Metrics Returned • Logical and Physical Disk Utilization • Network Utilization • Vertical and Physical Memory • System Level Information • Individual and Aggregate Processor Utilization • Process Availability • Out Of the Box Situations for • Disk Utilization • Memory Utilization • CPU Utilization • Network Utilization • Additional metrics provided by each agent • Relevant to the operating system monitored

19. TEP Console HubTEMS TEPS Remote TEMS Agent Builder Based Remote Agent Agent-less: SNMP V1, V2C, and V3 Agent-less: CIM Agent-less: WMI, Perfmon, Event Log Agent-less: JDBC Agent-less: HTTP/HTTPS Agent-less: SSH/RXA Agent-less: JMX Agent-less: ICMP Remote Monitoring with the Agent Builder TDW WH Proxy Log File Scripts WMI, Perfmon, Event Log Availability Red Dashed lines are work in 6.2.1 Green Dashed lines are future work

20. Sub-node agents • One agent can represent more than one monitored entity • Multiple remote systems in one agent • Multiple instances of an application • One agent can represent different types of entities • Build one agent which can monitor different sets of data on different systems • Consolidate monitoring definition (fewer agent types and instances) • More flexibility in TEP display and data collection • Allows ITM 5 users to mimic profiles/profile managers

21. Script and Log Usability Enhancements • Make use of Script and Log file data sources much easier • Adds build-time test and automatic data source definition • Script • Execute script from the builder • Build attribute list automatically • Re-execute changed script, re-parse for format changes • Log • Parse sample log file in the builder • Build attribute list automatically • Re-parse log file when definition changes

22. CIM Data Provider • Using the browser, point and click to select which CIM classes to collect • Supports collection of arbitrary CIM data • Includes friendly browse of the data from local or remote systems • Allows connections to: • Pegasus • Open CIMOM • IBM Director • Etc. (uses common XML over HTTP protocol)

23. Agent Management Services View TEP Monitoring Server TEMS ITM OS Agent Stand Alone PAS KDY Watchdog PAS Command execution Agent Watchdog for OS Agent ITM Agents OS services Generic executables

24. Improvements in Infrastructure Performance, Management and Reliability

25. HubTEMS Depot Depot Depot Remote Agent Deploy Takes Too Long What problem are we solving? Complaint: Deploys take too long. CLI times out with no indication of whether deployments succeeded or failed. Too hard to deploy to large enterprises (10,000 nodes) Solution: Modifying existing deploy CLI to be asynchronous. Provide back-end deploy parallelism. Track/Display deploy status asynchronously. Parallelism Parallelism Async Deploy RTEMS RTEMS

26. GUI for Monitoring Bulk Deploy Status What problem are we solving? Complaint: No easy mechanism for Customers to monitor deployment status Solution: Create workspaces to display status of asynchronous deployments

27. CLI Extensions for Bulk Remote Deploy • What problem are we solving? • Complaint: Customers need ability to perform bulk deployments via CLI. This includes • Creating deployment status CLI • Modifying existing deploy CLI to deploy bundle groups to targets via CLI • Modifying existing deploy CLI to deploy bundles to targets defined in deploy groups via CLI • Solution: New/Modified CLIs for bulk deployment C:> tacmd createNode –d MySystems –b MyDBBundle –u Administrator –w password KUICVD103I: The createNode requests have been queued for processing. C:> tacmd getDeployStatus –c createNode Status RC Message Command HostnameProductVersion Success 0 Agent deployed succesfully createNode stone NT 062001000 Failed 2 imagepath d:\tems\depot not found createNode vex logs copied to /itm/logs/vexlogs In Progress transferring files to node3.ibm.com createNode node3 UX 062001000 Pending createNode node4

28. Agent Packages Hosts / MSNs Situations Custom Packages Configuration Packages Depends on Bundle Group Deployed to Deploy Group Situation Group Deployed to Profile Group Ability to Group Unmanaged Systems (Static Groups only) • What problem are we solving? • Complaint: Customers need the ability to detect and organize groups of systems that are candidates for deployment. Customers desire ability to create groups through • Specification (i.e. static groups) • Discovery (i.e. filter/dynamic groups) • Solution: Supply static groups in v6.2.1. Implement generic grouping technology for grouping deployment targets and other entities.

29. HubTEMS Depot Depot Depot Remote Deploy of Netcool SSMs/ASMs What problem are we solving? Complaint: Customers want single mechanism to deploy ITM and SSM agents. Solution: Modify KDY to support bulk deploy/config of Netcool SSMs SSM Deploy/Config driven by same deployment backend RTEMS RTEMS SSM bundle in depot SSM bundle in depot

30. TPM/TCM Self Service (Export as SPD/SPB) What problem are we solving? Complaint: I need TPM/TCM integration that works Solution: Provide an interface that allows an agent bundle to be easily configured and deployed using TCM/TPM Example: User creates a SPB package for use with TPM tools: tacmd ExportBundles -t lz -o spb -p li6263 -e /myDir

31. Third Party Self Service (Export as local image) What problem are we solving? Complaint: I need to create an install image, that contains only what I need, for deployment with my third party software. Solution: Provide an interface that exports a specific agent bundle to a directory as a small, local install image Example: User creates 117MB local install image from the 4.4GB DVD: tacmd ExportBundles –i /mnt/cdrom/unix -tlz-o local-e /myDir

32. 64 bit Integer Support • Enables ITM 6.2 agents to include 64-bit data values in their monitoring data delivered by the agent framework to the TEMS, examined and processed by the TEMS, displayed by the TEPS, and ultimately warehoused and processed again by the Summarization and Pruning Agent

33. Event Slot Customization • New Event Map Editor in the TEP will provide the following features for customizing events : • Allow user to specify the TEC event classname • Allow user to specify individual slot names • Allow user to select a list of attributes (from different attributes tables if the situation uses them) to be include in the TEC event • Allow user to specify optional format modifier for a slot value (eg. timestamp format modifier) • Allow user to specify free form msg slot with variable substitution. • Includes wildcard capability for mapping groups of events

34. Dynamic Workspace Import/Export • Enhance current workspace import/export capabilities • In addition to existing base workspace definitions the customer can now import/export queries and logical navigator definitions. • Provides enhanced quality to support new/additional workspace definition updates

35. TADDM IntegrationITM handled discovery ITM Sensor Flow When invoked by discovery, the ITM Discovery Sensor passes single discovery commands with a managed system name or IP address of the system where it is to be executed, ITM executes the command on the system to be discovered. The system returns output streams ITM returns the standard output and standard error streams of the command. The ITM Discovery sensor parses the returned data, builds result objects and loads them into the TADDM database. TADDM ITM DiscoverySensor 1 4 TEPS TEMS 5 2 2 Read Write Execute 3 3 37

36. CLI Enhancements • Import / Export Navigators and Queries • TACMD goes to STD OUT not STD ERROR • Allow user the ability to configure whether they want the output of error messages to go to STD OUT or STD ERROR • Additional TACMD creatsit options • Include attributes for consecutive true samples and display item • CLI support for Adaptive Monitoring/Dynamic Thresholding – uses the existing tacmd infrastructure to support: • baselining • calendaring, and • the override functions provided with TEP

37. Zoom Function • A zoom is activated by clicking on a chart with the left mouse button to specify a start point, dragging the mouse, then releasing the mouse button at a desired end point. • When the button is released the axis will reset to the specified span. • Pressing the ‘Esc’ button will zoom back to the original time span

38. Other • Situation Grouping: Provide ability to create/edit groups of situations and then distribute them into your monitored environment • Provides meaningful way to organize situations • Builds upon User Groups delivered in 6.2 as we work toward support of grouping for all ITM ‘objects’ as part of granular security • Extend current Find support to the Navigator view • Allows customers to more efficiently find managed nodes in a very large environment • Security-Related Features • UA IPv6 Support: • SSO with Java Webstart Client: • FIPS compliance for TEP/S: • Initial integration with the context menu service (CMS) • Allows for early TIP integration in 6.2.1 • Provides CMS definitions for launch points from TIP into TEP • TBSM dependency

39. Thank You