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getting help from the IT HELP DESK

assistance in the daily operation of technology to allow greater service delivery to members and guests. getting help from the IT HELP DESK. Getting Started with the IT Help Desk. We are here to help . We care about how you work. We are a part of your team . We will work with you .

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getting help from the IT HELP DESK

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  1. assistance in the daily operationof technology to allow greater service delivery to members and guests getting help from theIT HELP DESK

  2. Getting Started with the IT Help Desk We are here to help. We care about howyou work. We are a part of your team. We will work with you. Let the IT Help Desk make your technology experience a positive one.

  3. How we can help We will help every step of the way

  4. 1 Instructional Guides Assisting you utilize technology to enhance productivity

  5. What would you like help with?

  6. Galaxy iPhone Which device would you like email on?

  7. 3 4 1 2 Delete any previous Exchange accounts Click Add Account Choose Exchange and click Next Email: Your JCC Email Address example: John Smith would be jsmith@jccmilwaukee.org MOVE ON TO THE NEXT STEP > Setting up Your iPhone

  8. 7 8 9 5 6 Username: xyz@jccmilwaukee.org example: John E. Smith would be jes@jccmilwaukee.org Password: < your password > Server or hostname: outlook.office365.com Click Next Choose your sync options ALL SET! Setting up Your iPhone

  9. 3 4 1 2 Delete any previous Exchange accounts Go to Accounts and click Add Account Choose Microsoft Exchange Acti… Email Address: Your JCC Email Address example: John Smith would be jsmith@jccmilwaukee.org MOVE ON TO THE NEXT STEP > Setting up Your Galaxy S

  10. 7 8 9 5 6 Domain\username: xyz@jccmilwaukee.org example: John E. Smith would be jes@jccmilwaukee.org Password: < your password > Exchange Server: outlook.office365.com Make sure Use secure connection (SSL) is checked and click next Choose Sync Options ALL SET! Setting up Your Galaxy S

  11. Click Select All Programs > Accessories > Remote Desktop Connection Computer: mail.jccmilwaukee.org and click connect ALL SET! 3 1 2 Accessing Remote Desktop

  12. 2 Troubleshoot Issues Let us know that you are having trouble and allow us to help.

  13. Is your computer Usable?

  14. 3 4 1 2 With your mouse, click the Scroll over to the to the right of Shut Down Click on Restart Enjoy a few sips of coffee while your computer restarts Next Step > Restarting Your Computer

  15. Have you checked the Performance?

  16. 3 4 5 1 2 With your mouse, right-click on your taskbar Choose Start Task Manager Choose the Performance Tab Take a screen-shot by pressing and on your keyboard You will send this to the IT Help Desk Check Performance

  17. Open Outlook Click on on the top left In the box, type in Tech In the body of your message, give a short description of the problem that you are Experiencing Paste the performance information into the body of the email by pressing and at the same time on your keyboard Click Let us Help! 3 4 5 6 7 1 2 Email the IT Help Desk

  18. 414-967-8287 Call IT Help Desk

  19. 3 Workingwith IT Help Desk We are here to solve your problem easily and effectively

  20. ? What will happen now? We are working to fix your issue.

  21. Your email has been forwarded to the IT Help Desk for review. A technician will respond to your request within 4-hours during regular business hours. At that point the technician will either remote into your machine, or come directly to your office. Need to contact IT Help Desk?

  22. Need to reach the it help desk? 414-967-8287 tech@jccmilwaukee.org https://staff.hrsjcc.org/

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