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Need of IT help desk

This presentation helps to know more about benefits and advantages of IT help desk outsourcing.

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Need of IT help desk

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  1. Need of IT help desk

  2. Small and medium-sized businesses, most of the time contemplating about outsourced IT help desk services, because they think that they can't afford an IT service desk within their premises. Even this is true, they cant have that much budget. Every minute an employee can't do his or her job due to computer issues and problems, which in turn result into lower productivity. That is why outsourcing help desk service is required. info@go4customer.com

  3. Is outsourcing really a good way to grow a business? • Outsourcing have become a great deal in our economy. Outsourcing the IT desk means hiring a third party company to fulfill the role of IT service desk. Doing IT in-house implies that you have a dedicated IT group on the premises whose working role is to keep everyone's computers working properly, up-to-date, and in compliance with all licensing requirements. http://www.go4customer.com/au/

  4. Advantages of IT service desk • Outsourcing your IT help desk allows you to higher less number of people, and thus pay less money for seeking IT help. • Another important advantage of IT service desk is elasticity • Time saving • Slashed down the investment on managing IT staff • Your business will focus on the core competencies rather than handling the IT issues info@go4customer.com

  5. Important reasons why officials may choose to outsource help desk services! • High demand of assistance can't be managed by existing staff in the organization • Limited resources don't allow for 24/7 support • Staff present in the company don’t have the skills to answer student and faculty questions • Ongoing training can't be offered to the company employees • The IT department is unable to assist with mobile device support • There’s a desire to expand help desk capabilities without an increase in staff size http://www.go4customer.com/au/

  6. IT administrates require to free up more time for strategic planning • The outsourced firm can provide technology trend data, which can help in planning for equipment upgrades. http://www.go4customer.com/au/

  7. Outsourcing IT: Support level pointers to consider Level 1: Help desk support options • answers to calls and emails • Identify and prioritize problems info@go4customer.com

  8. Diagnose IT issues such as password resets, print queue issues, access problems etc. • Transfer call to other higher level of support person as per the complexity of the issues • Identify trends that require deeper IT support • Level 2: More complex IT help desk support • Implementation of new technologies • Data Backup and Recovery solutions • Non-user implemented upgrades • Network security • Long term strategy http://www.go4customer.com/au/

  9. http://www.go4customer.com/au/ info@go4customer.com

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